Bying and didnt go further

Question

Hi I Tryed to buy 4 times to go further and it says I didn’t succeed- but you charged me 4 times - what happened

PrettyBubbles · Answer

Hi @fedronningen @aijaziqbal is perfectly right with purchases we can not reimburse you. It Is a process for customer support as they can see and confirm the error and will then reimburse you.

Select the contact tab at the bottom of this page. Dont forget to include your game ID in your message. You can find this by selecting on your phone profile then tap the king icon at the top          If you are on a PC Open the game and tap the blue 'Account' button on the Start Menu: On your account page, double tap the King logo above. 👍🙂

aijaziqbal · Answer

https://community.king.com/en/bubble-witch-saga/discussion/comment/1107671#Comment_1107671

Hi and welcome to the community.

Very sorry about that. But unfortunately community dont deal with purchase or purchase related issues. You need to contact our player support directly from the settings of your game application. By contacting directly will provide player support the access to your game data and purchase history for last 90 days and they will take a positive action in your favour. Please see the below link for more details.

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

@KimElston

fedronningen · Answer

Hi

I tried 4 times to continue the game and you charged me - but the game keep saying I didn’t succed - that is not okay - how many times did you do that 🤬