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Royal Pass - Can't claim reward nor make a purchase! **Under Investigation**!

LINDARAZOR1LINDARAZOR1 Posts: 138 Level 2
edited October 25 in Support

Telling me no connection and stayed up and uses so many boosters and won't let me clock ticking and I'm feeling ripped off as can but on store and claim others, but not final reward....๐Ÿ˜ฅ๐Ÿ˜ฅ.


Best Answer

  • QueenBQueenB Posts: 8,200 Community Manager
    Accepted Answer

    Thank you all for taking the time to report the connection issues you have been facing with the Royal Pass!

    You will be happy to know that the Studio is aware of this and currently investigating the issue. Hopefully, the issue will be solved before the event starts.

    @LINDARAZOR1 I understand that you made a purchase but could not claim it, very sorry to hear this happened. You will need to report this to Player Support as only they can restore purchases and you can do this HERE.

    Accepted Answer
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