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Not sure what's happening but nearly every time i click on an ad to watch it freezes my game, no choice then but to force close the app, meaning i lose the reward and the level. Not happy ๐ญ
Anyone else getting this issue?
Hi @Snow_Rider ๐
I have ads freezing the game every single day. When it asks me to watch an ad for extra bubbles i can guarantee one or more of them will freeze on the screen and i have to force close the app to get out of it. Some ads work perfectly fine, but then those very same ads that do work will then freeze when i try to watch them again.
I don't know why it's happening ๐ญ
Hi again @DU123! I'm sorry to hear this. The team has checked the data to see how many times ads triggered the game freeze. From what they have seen, it looks that only there were a few instances when the game got frozen after clicking on ads. Meaning that from our end, the game should work properly. I would suggest is to make sure your Internet connection is stable and to turn off and on your device.ย Hopefully, it will help!
You are very welcome ๐
Thank you @PrettyBubbles ๐ค
Hi so sorry for the delay I will go check for you and see if snow rider has received an update ๐
I still have this issue ๐ญ Any news on some technical help yet @Snow_Rider @PrettyBubbles ?
You're very welcome, and thank you ๐ค
Thank you so much for getting back to me! Rest assured I've forwarded the details to the team ๐
Hi @Snow_Rider , thanks for replying ๐ค
Yes, i keep everything up to date with the game, it's on version 7.33.20 right now, and my device has roughly 17GB of free space.
I did the uninstall last week but it didn't help ๐ญ
Hiย ย @DU123! I'm so sorry that you still have this problem. May I know if you update your device, and which game version you have? It's so important to keep everything updated. Plus, please make sure you have at least 2 GB of free space on your device. As a last resort, try deleting and then reinstalling the game. Just make sure your game is safely backed up to your King or Facebook account before taking this step.
If, after trying all these options, the issue keeps going, please let me know! I'll escalate this again!
Noted @PrettyBubbles ๐ค
No worries @DU123 I have your ID on my list ๐
You may want to make a note of it its
9838591839
Hi @PrettyBubbles , i use a Lenovo M10 tablet running Android 10 when playing BW.
I'll have to add my ID when i get home from work, i've no idea what it is ๐ค
Hi @DU123 let me go check for you
Before I do can you post me your ID and your device and platform please ๐
Any news for me yet on this issue @PrettyBubbles @Snow_Rider ?
Thank you @Snow_Rider , i appreciate it ๐ค
Hello @DU123! Thank you so much for reporting it! This certainly doesn't seem right. I escalated your case to the Ads Team. Hopefully, everything will get back to normal soon, so you can enjoy our game as usual ๐
Thank you @PrettyBubbles ๐ฅฐ
Hi @DU123 I will go back and repeat what I raised but our CMs have been super busy this week ๐
I'll try to keep it together @johamilton ๐คญ๐ฅฐ
Fingers crossed for news ๐ค
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Thanks, but it's not the settings.
Hi @DU123 sorry to hear that we don't Currently have a known issue with any of the adds
I can't raise it until Tuesday if it is still happening then can you come back and tell me which one it is and I will have it checked out for you๐
Hi @PrettyBubbles ๐
I'll play later and take note on which ads it's happening with and report back after the weekend, because some of them are working. Thank you ๐ค
OK @DU123 ๐
@PrettyBubbles i've not long started playing and these two ads froze my screen almost straight away.
And another @PrettyBubbles ๐ I didn't have any ads for months, then when i get them back they're freezing ๐ญ
Hi @DU123 I have raised this issue for you ๐
Any news yet @PrettyBubbles ? It's driving me insane now ๐ญ
Don't go insane, we need you here. ๐ค Maybe @PrettyBubbles will get a response tomorrow ๐
Hi Witches and Wizards! ๐ We wanted to give you a quick update about missing items in the Catโs Beanstalk โ an issue many of you have been reporting for quite some time. First of all, thank you for your patience and for continuously flagging this with us. We know how frustrating it is to wait this long for a fix. Theโฆ
n Leo's Cup, instead of increasing, the score decreases every time you pass a level. I have reported the problem several times but have not received any response.
Hi! I recently changed phones and, in doing so, the boosts within the game got blocked and my daily login isn't working anymore. I've already tried clearing the cache, updating the game, and checking if my phone had available space. How can I fix this? Thanks!
I received this message frequently. The third post doesn't show up? Approved? Sometimes it pops up later. Sometimes not at all even though the message goes away.
I'm stuck on 10940 level the game is not refreshing and the leo cup making me a problem
๐ General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart:ย Force close apps and restart your device. Updates:ย Check that you have the latest game and device updates. Memory:ย Keep at least 2GB free storage for smooth gameplay. Connection:ย Use WiFi instead of cellularโฆ
Hello witches and wizards! ๐งโโ๏ธ๐งโโ๏ธ Wondering what the latest level is in Bubble Witch 3 Saga? Youโre in the right place! โจ๐ฏ ๐๏ธ New levels are released every Tuesday, so thereโs always a magical challenge waiting just ahead! ๐As of December 23, the latest available level is 11080. On December 30, the next latest levelโฆ
