The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
🎁 Win prizes and badges! Find out how HERE!
Ads freezing game
Answers
-
Hi @DU123! I'm so sorry that you still have this problem. May I know if you update your device, and which game version you have? It's so important to keep everything updated. Plus, please make sure you have at least 2 GB of free space on your device. As a last resort, try deleting and then reinstalling the game. Just make sure your game is safely backed up to your King or Facebook account before taking this step.
If, after trying all these options, the issue keeps going, please let me know! I'll escalate this again!
-
I still have this issue 😭 Any news on some technical help yet @Snow_Rider @PrettyBubbles ?
-
Hi again @DU123! I'm sorry to hear this. The team has checked the data to see how many times ads triggered the game freeze. From what they have seen, it looks that only there were a few instances when the game got frozen after clicking on ads. Meaning that from our end, the game should work properly. I would suggest is to make sure your Internet connection is stable and to turn off and on your device. Hopefully, it will help!
