Starting all over from level 1 because FACEBOOK grrrr

reaghanreilly

I was up to level 1300+ I think? Tonight, only the Gods of The Internetz know what happened. I've had to completely delete and reset 😫 Starting over from square 1 and NOT connecting to my FB account this time... burned too many times 😥 When I think of the real 💰️ I've spent on this game over the years... and it's been YEARS... it breaks my heart 💔

andreah1

I am also having an issue - game is asking me to save my progress but I'm afraid to do anything and lose everything. Please advise! Thanks.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/412297/starting-all-over-from-level-1-because-facebook-grrrr

https://community.king.com/en/bubble-witch-saga/discussion/comment/2725814#Comment_2725814

Hi guys we had an announcement last year regarding Facebook and although you can sync your progress with Facebook playing on the platform is no longer supported

But if you synced then any issues that arise with Facebook such as the known issue we are currently working on will effect your game you can read more about the announcement 👉here👈 and more information about the Facebook issue is 👉 here👈

My advice to change to king only

Regarding your lost levels please select the contact us tab at the bottom of this page and explain to our customer services and ask for them to manually restore your levels

Please going forward don't uninstall your game before you have let us know your issue as it may not be necessary we only recommend an uninstall as a last resort as you will loose your inventory 💓

glinton

https://community.king.com/en/bubble-witch-saga/discussion/412297/starting-all-over-from-level-1-because-facebook-grrrr

If you uninstall the game, reinstall it, and login again, you should go back to your progression.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2725814#Comment_2725814

Hi if you are being asked to save your progress then please do its important to make sure your progress is saved my friend 💓

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2726181#Comment_2726181

Hi yes if you have your game saved once you play a level then log out and restart your device if your progress is saved this can sometimes restore you in this instance there's is an issue with Facebook that has created this problem 💓

reaghanreilly

Thanks for the advice but I just started the game all over again. I'm not connecting to FB and have registered through my King account.

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2728964#Comment_2728964

Hi you are very welcome and as long as you are now happy with your game that is what's most important to us 💓

Chamoons

I want to start all over again, but I don't know how!!!!

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/2734149#Comment_2734149

Hi the only way you can do that is delete the app from your device download it once again and use a different ID sign in 💓