Lost all my points/money, my fully build "house"/tree and medals ... last level still ok though

ChristianDecker

Hi,

I am playing bubble witch saga 3 for many years, being on level 7100+.

This morning, the app asked me to accept data privacy policy … and greeted me with a different name, having lost all my status etc.
It somehow also did not have my email address in the app anymore. After entering my credentials, the last level was ok, but everything else not.

Then I deleted the app data and cache on Android level. Same result.

FYI: Issue is the same on all my devices.

I immediately changed my PW, just in case.

Any guess what the issue may be ? Any server issue on King's side ?
In case needed I could send my user/email under which the status is safed.

Thank you in advance.

Kind regards

Christian

bienchen2

Du bist sehr weit das wäre schade wenn das verlieren würdest

Vieleicht bist du gehackt wurden

ChristianDecker

Even if I would have been hacked, then this would not take away my medal status' and fully build house+tree, would it ?

PCT_231

Même problème !

A priori perte par King des données des joueurs …….

Freinchaud

https://community.king.com/en/bubble-witch-saga/discussion/450427/lost-all-my-points-money-my-fully-build-house-tree-and-medals-last-level-still-ok-though

Même chose... Avec un nouveau rofil.... Ai remis mon profil et j'ai tout retrouvé 👍🏻

ChristianDecker

https://community.king.com/en/bubble-witch-saga/discussion/comment/3062528#Comment_3062528

How to do this please?

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3062794#Comment_3062794

Hi my friend we did have a known issue with this error which should now be fixed

Please select the 3 dashes bottom left of you start up screen you should see this

If you select profile then log out then try logging back in with your original information please don't post any personal information here in the community this is for your safety

If you see the tab connect instead of profile please follow the instructions

Hopefully this will bring you back all your progress accept your boosters

If it does not please select the contact us tab at the bottom of this page and explain to our customer services they may have further instructions for you to follow also if you purchased any of your boosters they can check your account and reimburse you

Please add your game ID you can find this by selecting profile from the image above and tap on the word king at the top of the page

Please let me know how you get on 💓

ChristianDecker

Hi PrettyBubbles,

thank you for your reply. Tried all what you requested including deinstalling and reinstall…

Just wrote an email to your support with reference to this thread. Can you kindly double check internally about this if the see my email ?

Hope that they can help me, as I have 8-9 years of history now lost, except level status.

Thank you and kind regards

Christian

PrettyBubbles

https://community.king.com/en/bubble-witch-saga/discussion/comment/3063050#Comment_3063050

Hi you should receive an automated email from support once you do please respond to this repeating your request and adding your game ID 💓