Can't login with my fb account

nefelh

I logged out using my king account and I lost all progress! It says that I have to connect with fb , but while I try that, a message appears that says I have to login using a different web engine and I cannot move forward. Please help me!

Tetem'

Hi nefelh and welcome to the Community! 🤗

I am sorry to see that you're having issues when trying to connect to your Facebook.

Please reach out to our Player Support team, as they're more equipped to help you with recovering your progress, here's an article on how to do so:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Hope this helped! Have a sweet day! ⭐️

nefelh

Thank you for the reply. I sent a message and I am waiting. My problem hasn't been resolved though :(

Tetem'

https://community.king.com/en/bubble-witch-saga/discussion/comment/3324526#Comment_3324526

Hi again!

Would you kindly share with me the ticket number so I can check that for you?

Awaiting your reply 🤗

nefelh

https://community.king.com/en/bubble-witch-saga/discussion/comment/3324534#Comment_3324534

] 15717283297 (BubbleWitch3Saga) (15468518)

Tetem'

Hii!

I've checked and I can see that one of our team members is handling your query!

Hope this helped! Have a sweet day! 🤗

nefelh

https://community.king.com/en/bubble-witch-saga/discussion/comment/3324554#Comment_3324554

I followed every step: I logged out , turned off the device, turned it on again, logged in, nothing.

I uninstalled the microsoft app, installed it again, repeated the steps, nothing. The same message appears : " This browser is not supported". So I cannot connect to my facebook account and I loose all the progress I have made since 2017 😥

Tetem'

https://community.king.com/en/bubble-witch-saga/discussion/comment/3324616#Comment_3324616

Hi!

Please report this on the ticket you've opened with our support team as they have the tools to help you with recovering your progress.

Thank you! Have a sweet day! ⭐️