Update: Thank you for getting back to us!
I'm sorry about the inconveniences with your Piggy Bank, I'll be happy to forward your details to our specialists so that they can investigate this further. As soon as we hear back from the team we will contact you via email, so please keep an eye on our communications.
Thank you in advance for your patience, Trisha!
Kind regards,
Tomoe
King Player Support
Hi-If I do not receive my bars in the next hour, I will post in the Community that my promise of bars (several times in different emails) is now on hold.This will also be reflected in your survey.I have waited too long.Thanks
Get Outlook for iOSm
Update: I can't believe it - suddenly my Piggy Bank works. Next step is to collect all the gold bars I did not receive due to the glitch. Support said once the issue is resolved, they will give me the gold bars I missed out on
Hi @PrettyBubbles . I have had an issue with my Piggy Bank that I first reported to Support on June 6th. After many, many emails, Support has still not resolved.
On every Morgana level and the first level of the next card, I do not receive my gold bars. There is a very long email chain showing all my efforts asking for help. At one point they granted me gold bars which was a huge help. I was told not to purchase bars until they figure it out. Now they are saying they will no longer respond to me (see below).
Not receiving gold bars is a huge hindrance to my game. It forces me conserve the bars I have by purchasing through the store. As a result, I am using my boosters very quickly in order to complete levels.
You were kind enough to help me in past and I feel confident you will help me again. Thank you in advance.
Get Outlook for iOSFrom: Trisha Banda <trisha_banda@Hotmail .com>
Sent: Thursday, September 18, 2025 2:21:24 PM
To: Support <replyto.bubblewitch3@king .com>
Subject: Fw: BW3
Get Outlook for iOSFrom: Trisha Banda <trisha_banda@Hotmail .com>
Sent: Thursday, September 18, 2025 11:58:32 AM
To: Trisha Banda <trisha_banda@Hotmail .com>
Subject: Re: BW3 I need more gold bars while I wait for resolution. I was told not to purchase more until resolved. What is the next level of support should you not grant me more gold bars? There are very few ways to earn gb's. When I purchase through the store, they go to the same Piggy Bank.
Get Outlook for AndroidFrom: Trisha Banda <trisha_banda@Hotmail .com>
Sent: Wednesday, September 10, 2025 4:33:23 PM
To: Trisha Banda <trisha_banda@Hotmail .com>
Subject: BW3 Thank you for contacting King Player Support!
At this time, I’m sorry to say that we don’t have a specific resolution available for the issue you’re experiencing. As previously explained we will only send the gold bars when the issue has been solved and that this has been confirmed before, there’s nothing further I can do on this matter.
To ensure we continue providing fast and effective support, we won’t be able to respond further to messages on this particular topic. However, we’re here and would be delighted to help with any other questions or issues you might have. Please feel free to reach out anytime!
I wish you an amazing day, Trish!
Your opinion matters to me! In the next days, you will receive a quick survey meant to evaluate the assistance you received from me. Please take two seconds to give a rate of up to 5 stars, so I can keep improving my service to you and all our amazing players. Any additional comment can also be added right after your review. Thank you in advance.
Kind regards,
Bruno
King Player Support
