Error level 19

SeventoSix

I can’t play level 19 due to the pop up not disappearing. Can’t continue the game because of it.

iOS 26, iPhone 16 pro

IMG_3120.png

SeventoSix

yes already contacted you because none of this works. Multiple people I noticed are having the same issue. Thank you.

Tetem'

Hi and welcome to the Community! 🤗

I am sorry to hear that you're having issues with the game where you're unable to play level 19.

Let's try a few things to solve that:

1. Restart the Game: Sometimes, a quick restart can fix issues.
2. Check Your Connection: Make sure you have a stable internet connection.
3. Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs.
4. Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue.

If the issue remains and to receive further assistance, please reach out to our Player Support team via game app or via Contact us. Make sure to also include the screenshot.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️