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Need Technical Help - Star Total is Wrong (Again)

rustypi
rustypi Posts: 22

Level 3
in Support

I posted back in May that my star total was 2 lower than it should have been and asked for advice. Having received no useful reply, I restarted the game from level 1 by linking to Google instead of Facebook. Everything seemed to be adding up fine this time, until yesterday I realised that my star total is now 3 lower than it should be.

Before anyone asks, yes I've triple checked my calculation. I should have 5074 stars but my total is only 5071. I would be happy to replay the level or levels where the stars haven't been added correctly to the total, but have no idea which levels they may be or if it's even possible for the total to be corrected now that I've experienced a technical glitch.

I play on an Android mobile connected to the internet at home. My wifi signal is very strong.

And, finally, yes this is important to me. My star total is wrong AGAIN and I'd like it to be fixed. Can anyone please provide some helpful advice or technical assistance?

Answers

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @rustypi sorry to here that. If you prefer technical assistance it will be a good idea for you to contact customer services from the contact us tab below.

    If you provide them with your issue your device and your game ID they can look into your account and may be able to locate what is causing this repetitive problem for you. 👍🙂

  • rustypi
    rustypi Posts: 22

    Level 3

    Thanks for getting back to me. I did try contacting customer services in May, the first time this happened, and got no reply from them at all. That's the reason I joined this community, but nobody here helped me either.

    However, I hadn't provided my game ID back then so I will give it another try.

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @rustypi when you contact them you should receive a recieved response which should have a reference number on it. If you here nothing back but they can take up to 7 days then answer with your reference number included 👍🙂

  • LynnW2
    LynnW2 Posts: 31

    Level 3

    I am having problems also, where do you find the game ID?

  • PrettyBubbles
    PrettyBubbles Posts: 27,119

    Hi @LynnW2 If you select profile from the menu then tap on the word king at the top it reveal your ID 👍🙂

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