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Update W10 game
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King_admin
Posts: 3,298 Level 3
in Support
Comments
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Hi @dede2000 Have you checked to see if there are any pending up dates also have you tried logging out and turning your device off and on
What platform are using also have changed to windows 10 if not you need to move over to windows 10 it is free for you to add to your pc
Let me know if you have followed the above then I can take it from there 👍⭐
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Hi @dede2000, if you will, please log out of the game on your pc, then log back in. That sometimes kicks it back in. Just trying the simple fixes that sometimes work. We always try the easy fixes .. like make sure they are not playing on FB (because there are no more updates). Make sure they have downloaded the app from Microsoft store (that is why she is asking what platform) and is using Windows 10. So don't just turn you pc off then back on. Please log out of the game and then back in. Let us know if that worked please 😉👻
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well, so i did this many times, theres the classic announce " want new levels just update blabla", then it sends me on msstore, wich says im ok for updates. If their isnt any its ok, i ll change game.
I got it from msstore, not even connected to fb, w10, loged out and in xxxxxxxxxxxx times
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@dede2000 , thank you so much. This will be turned over to @PrettyBubbles for more in depth look. If you will, can you please give me you Id# in case she needs it. If you do not know how to find it. Open the game and select the account button on your start menu on a pc then double tap the king logo above this will reveal your ID. PrettyBubbles will see this tomorrow morning, please have patience with us as she is on a different time zone
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