My purchase failed

Oh no, sorry to hear you have purchase that gone the wrong @FeliciaandPunkin 😣

If you are looking for a refund, you need to go to your Google Play Store or to your iTunes account and dispute the purchase so you can get a refund.

If items have been lost and you would like them to be replaced, contact our Player Suppor Team directly from the mobile device:

Open the game map and select the 3 lines and then Help Center:

Select Purchase and Gold Bars:

Now select one of the options that describe your issues and scroll down until you see Contact Us:

Hope this helps and have a lovely day 😁