why does this keep happening,and nothing sorted

bubble witch 3;again spent load of money same thing happening,press continue lets me shoot one bubble if lucky then freezes losing lives and getting fed up with wasting my money in all honesty connections fine,all clean its seems money wasted,im on a desk top.and there is nothing wrong with it,i keep it very well maintained and i have never had a problem playing games on facebook before,i actually downloaded the game from your site through an email sent to me