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House is missing after registering

Nyx
Nyx Posts: 2 Newbie

My husband started playing the game but did not register immediately. When i told him to it logged into my account instead of his. When i logged in with his account at first he was level 1 again then as it synced it jumped to level 26 but his house was gone. After some struggle i got back to his home but his progress had been lost. How can this be fixed? We are both registered with our Google accounts.

Answers

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager

    Hi Nyx,

    I can assist in getting the game progress back in Bubble Witch Saga 3.

    Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the progress restored. Once done a King Care moderator will get in contact and solve the issue.

    Kind regards,

    - Mark, Team King Care

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