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Payment issue

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Jenesse_Salconi
Jenesse_Salconi Posts: 1 Newbie
in Support
Received in-game notification that my purchase was charged but not received and to contact customer care. I purchased the $6.99, 50 gold bars and 3 stereo bolts.
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Answers

  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
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    Hi Jenesse,

    I am sorry that you have experienced an issue with your purchase. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

    Kind regards,

    - Mark, Team King Care

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  • xiCasHD
    xiCasHD Posts: 1 Newbie
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    Hallo, ich habe das selbe problem... Ich kaufte 10 Goldbarren für 0,99€ und habe diese nicht bekommen. Mir wurde jedoch das geld bereits abgezogen. Ich bitte darum dies schnellstmöglich zu beheben! Ansonsten Deinstallation. Mein account ist über facebook angemeldet, genau wie dieser hier.
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  • MarkHawk
    MarkHawk Posts: 4,061 Community Manager
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    Hi xiCasHD,

    I have also send you a message so I can investigate the incident.

    Kind regards,

    - Mark, Team King Care

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