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What the heck is going on with Bubble Witch 3?

kaykaysc
kaykaysc Posts: 12

Level 1
in Support

I am playing the side game with the dragon. Every time I make good progress, leave the game for a bit and return, I am back to the beginning. I lose all my credits and rewards. I will not spend my money on this game any more. 

Answers

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Kaykaysc,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

  • Guy_Mic
    Guy_Mic Posts: 10

    Level 1

     Hey tony, how about answering my technical issue that has lingered on for over a month or two? 

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Guy Mic,

    Thank you very much for commenting here on this thread on King Care.

    I guess you refer to your original question here; https://care.king.com/en/bubble-witch-3-saga/how-can-i-delete-treasure-cave-special-event.

    Could you please upload a screenshot of what you describe and also specify make and model of the device you play on, as well as the software version you got installed?

    Kindest regards,

    Tony - King Care Team 

  • Guy_Mic
    Guy_Mic Posts: 10

    Level 1

    Replied in both spots but no Tony. *sigh*

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Guy Mic,

    Thank you for your details, answer and screenshot.

    At times there can be a 48 hour delay in our answers. We are here to provide support during all 365 days, however, at times, we enjoy a weekend, as in 2 days off in a row. This is what occurred here :-) 

    Please specify what version of Bubble Witch 3 Saga you got installed. I will forward all the information to our Game Studio so they can investigate. I will keep you informed here.

    Thanks again and have a great day,

    Tony - King Care Team

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi Guy Mic,

    Please delete the app and reinstall it afterwards. 

    (So far, this doesn´t seem to be done yet on your device :-)

    This will definitely solve your issue.

    Kindest regards,

    Tony - King Care Team

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