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Hi csanders080883,
And thanks Level help for catching this!
If you have loading issues with the game app on your iOS device, give these steps a try: https://goo.gl/uGjr3H
And if the issue persists, like Level help said, get back to us with your Kingdom ID and we'll take a closer look. You can find the Kingdom ID from your game app: https://goo.gl/Me1FQy
Kind regards,
Jenny - King Care Team