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download problem

judy_lyber
judy_lyber Posts: 3 Newbie
in Support

Hello,

Since long time i have problem downloading the game. Usually it takes very long time, but since 2 days its impossible to download it. Please help.  

Many tanks

Judy

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Answers

  • QueenMia
    QueenMia Posts: 12,979 Community Manager

    Hey Judy,

    What do you mean by "download", do you mean to Start the game? 

    Are you playing on your mobile or from you computer? If it's on your phone, I'd recommend to update the game and make sure your phone does not run too many Apps in the background. If it's from your PC, make sure to clear cache and cookies and to get the latest version of your browser as well as make sure the Wifi connection is good :-)

    Please let me know how that goes for you! Until then, have a Fun-tastic day!

    - Mia

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  • judy_lyber
    judy_lyber Posts: 3 Newbie

    Hey Queen Mia,

    Thank you for your help! Now the game is downloading ( Starting) faster. i play the game on my laptop and i clear cache and cookies as you suggested and its better, but i don't know why i lost all the gifts from Maggie :-( 

    Thank you very much for helping me 

    -Judy 

     

     

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  • QueenMia
    QueenMia Posts: 12,979 Community Manager

    Hey Judy!

    I can see the gifts on your account though so you should be able to see them too :-) Let me know what you have lost!

    Thanks! 

    - Mia

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