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Game crashed after completing a level

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Harold_Drowne
Harold_Drowne Posts: 2 Newbie
in Support

On my computer, every time I complete a level the game crashes and screen goes black.  When I re enter the game my stats are gone or not recorded.  I noticed on line that others are having the same problem.

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Answers

  • QueenMia
    QueenMia Posts: 12,979 Community Manager
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    Hey Harold,

    Please make sure your browser is up-to-date and that no big software or pages are running in the background while playing. Also, I strongly recommend to clear cache and cookies regularly.

    If updating the browser and clearing the cache does not help, please let me know what browser you're using and it version.

    Let me know how it goes, until then, have a Bubble-icious day :)

    - Mia

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  • Harold_Drowne
    Harold_Drowne Posts: 2 Newbie
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    Sorry Mia, tried everything you suggested.  Still crashing after beating a level.

    Cleared the cache, closed anything that was open.  Computer is operating with Windows 10 and everything is up to date

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