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Not sure what's happening but nearly every time i click on an ad to watch it freezes my game, no choice then but to force close the app, meaning i lose the reward and the level. Not happy 😭
Anyone else getting this issue?
Don't go insane, we need you here. 🤗 Maybe @PrettyBubbles will get a response tomorrow 💕
Any news yet @PrettyBubbles ? It's driving me insane now 😭
Thank you @PrettyBubbles 🤗
Hi @DU123 I have raised this issue for you 💓
And another @PrettyBubbles 😕 I didn't have any ads for months, then when i get them back they're freezing 😭
@PrettyBubbles i've not long started playing and these two ads froze my screen almost straight away.
OK @DU123 💓
Hi @PrettyBubbles 👋
I'll play later and take note on which ads it's happening with and report back after the weekend, because some of them are working. Thank you 🤗
Hi @DU123 sorry to hear that we don't Currently have a known issue with any of the adds
I can't raise it until Tuesday if it is still happening then can you come back and tell me which one it is and I will have it checked out for you💓
Thanks, but it's not the settings.
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I'll try to keep it together @johamilton 🤭🥰
Fingers crossed for news 🤞
Hi @DU123 I will go back and repeat what I raised but our CMs have been super busy this week 💓
Thank you @PrettyBubbles 🥰
Hello @DU123! Thank you so much for reporting it! This certainly doesn't seem right. I escalated your case to the Ads Team. Hopefully, everything will get back to normal soon, so you can enjoy our game as usual 🙏
Thank you @Snow_Rider , i appreciate it 🤗
Any news for me yet on this issue @PrettyBubbles @Snow_Rider ?
Hi @DU123 let me go check for you
Before I do can you post me your ID and your device and platform please 💓
Hi @PrettyBubbles , i use a Lenovo M10 tablet running Android 10 when playing BW.
I'll have to add my ID when i get home from work, i've no idea what it is 🤔
No worries @DU123 I have your ID on my list 💓
You may want to make a note of it its
9838591839
Everything has been working fine until I finished the race I won second but when I open my game it shows half the screen and it won't let me collect it I've tried closing and reopen and nothing working
n Leo's Cup, instead of increasing, the score decreases every time you pass a level. I have reported the problem several times but have not received any response.
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
