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Not sure what's happening but nearly every time i click on an ad to watch it freezes my game, no choice then but to force close the app, meaning i lose the reward and the level. Not happy 😭
Anyone else getting this issue?
Hi @Snow_Rider 👋
I have ads freezing the game every single day. When it asks me to watch an ad for extra bubbles i can guarantee one or more of them will freeze on the screen and i have to force close the app to get out of it. Some ads work perfectly fine, but then those very same ads that do work will then freeze when i try to watch them again.
I don't know why it's happening 😭
Hi again @DU123! I'm sorry to hear this. The team has checked the data to see how many times ads triggered the game freeze. From what they have seen, it looks that only there were a few instances when the game got frozen after clicking on ads. Meaning that from our end, the game should work properly. I would suggest is to make sure your Internet connection is stable and to turn off and on your device. Hopefully, it will help!
You are very welcome 💓
Thank you @PrettyBubbles 🤗
Hi so sorry for the delay I will go check for you and see if snow rider has received an update 💓
I still have this issue 😭 Any news on some technical help yet @Snow_Rider @PrettyBubbles ?
You're very welcome, and thank you 🤗
Thank you so much for getting back to me! Rest assured I've forwarded the details to the team 🙏
Hi @Snow_Rider , thanks for replying 🤗
Yes, i keep everything up to date with the game, it's on version 7.33.20 right now, and my device has roughly 17GB of free space.
I did the uninstall last week but it didn't help 😭
Hi @DU123! I'm so sorry that you still have this problem. May I know if you update your device, and which game version you have? It's so important to keep everything updated. Plus, please make sure you have at least 2 GB of free space on your device. As a last resort, try deleting and then reinstalling the game. Just make sure your game is safely backed up to your King or Facebook account before taking this step.
If, after trying all these options, the issue keeps going, please let me know! I'll escalate this again!
Noted @PrettyBubbles 🤗
No worries @DU123 I have your ID on my list 💓
You may want to make a note of it its
9838591839
Hi @PrettyBubbles , i use a Lenovo M10 tablet running Android 10 when playing BW.
I'll have to add my ID when i get home from work, i've no idea what it is 🤔
Hi @DU123 let me go check for you
Before I do can you post me your ID and your device and platform please 💓
Any news for me yet on this issue @PrettyBubbles @Snow_Rider ?
Thank you @Snow_Rider , i appreciate it 🤗
Hello @DU123! Thank you so much for reporting it! This certainly doesn't seem right. I escalated your case to the Ads Team. Hopefully, everything will get back to normal soon, so you can enjoy our game as usual 🙏
Thank you @PrettyBubbles 🥰
Hi @DU123 I will go back and repeat what I raised but our CMs have been super busy this week 💓
I'll try to keep it together @johamilton 🤭🥰
Fingers crossed for news 🤞
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🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
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