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Unlimited Lives award
Melissa_Derr
Posts: 8
Level 2
in Support
I've been playing BW-3 since day 1 on FB and the unlimited lives award has never worked. Plz help.
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Answers
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Hi Melissa, are you playing actually on Facebook or through the app itself on Windows?
Can I ask that you try some troubleshooting for me please to see if that rules out anything.
Have you actually won it from chests etc? Next time it happens do you think you could screenshot (or video so the team can watch it) the reward and then your life bar so we can forward it on if it keeps happening please
I don't know if you have seen the contest here either, a chance to win
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I've been playing ON Facebook via laptop Windows 10. I win them from chests. I never know when it is going to happen so video could be hours... and I don't know how to do that. I also don't know how to screenshoot. If you tell me how I am happy to do it. I will follow the troubleshoot link now. Thank you for providing it. That's the kind of thing I was looking for and couldn't find. Will reply again with results of that. I have seen the contest. Not interested in that. Thanks though.
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No worries about the video. You could be right about that lol.
Screenshotting help is given here. I hope its clear enough as I googled windows 10 and they got confusing talking about things you don't even need. I either use the Prtscr button, or I use a google chrome extension. When you save it to your pc, to upload back here, you just click on the middle of the 3 icons just above the answer box and follow the instructions.
Hopefully the troubleshooting will help, when they make the new site better they are hopefully going to have everything easier to find. I Still use google a lot, or have all my links bookmarked which is ok when at home on the pc
And don't worry about the contest. Its not for everyone. Or those of us who can't seem to work out how to get a lot of points even with 3 stars haha.
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The troubleshooting link has absolutely nothing to do with my problem that has been since the inception of the game. Nonetheless, I did it with no effect to resolve the issue. The screenshot will just show that I "won" the chest with 30 minutes unlimited lives. It's not going to show you anything else. My lives will still go down as I lose during that half hour. I can print screen button. Not sure where that will go. Does it save somewhere on my computer or is it like cut and paste where I can just ctrl v it here?Thanks!
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Hi Melissa!
It seems that the compensation I gave you on Monday did not go through for some reason.
I have added some Gold bars to your account now and made sure they were credited so you can buy lives and keep playing - We're having a few issues with the Trickies challenge reward, sorry about that.
Since you're playing on Windows 10, why not try play from the Windows 10 App? It should be smoother for you to get reward and boosters.
Let me know if I can help you with anything else and until then, have a fun-tastic time
- Mia
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Sorry Melissa, King will usually ask us to try the troubleshooting before anything else which is why we always start with that. I am glad to see Mia has helped you out though
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Thanks for the bars, that's great!This question posted here is not about Trixie's challenge. It is about the fact that unlimited lives has never worked, not since day one. And what do you mean the windows 10 app? Where do I find that? Thx.Hi Melissa!
It seems that the compensation I gave you on Monday did not go through for some reason.
I have added some Gold bars to your account now and made sure they were credited so you can buy lives and keep playing - We're having a few issues with the Trickies challenge reward, sorry about that.
Since you're playing on Windows 10, why not try play from the Windows 10 App? It should be smoother for you to get reward and boosters.
Let me know if I can help you with anything else and until then, have a fun-tastic time
- Mia
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Mia helped with a different issue. This issue remains unresolved. I posted the photos you asked for. And continue to hope that the unlimited lives reward will be fixed so that in the future this won't continue to be the award of nothing which is always disappointing and useless. If you have another suggestion I'd like to try it.Sorry Melissa, King will usually ask us to try the troubleshooting before anything else which is why we always start with that. I am glad to see Mia has helped you out though
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The remedy for this issue still remains unsettled. I have had this issue since the game has begun. And according to this page I am the only one with this issue. I play ON Facebook. I have done all of the cleanups, etc. Yet, my unlimited lives award never actually activates. Is this an issue that is being worked on? Or will this bonus chest always be a "congratulations you've won nothing!" ?Queen Mia gave me "compensation" for a different issue/bug re Trixie's Challenge. That question is solved (though not fixed, but it sounds like that is something being worked on). I'm just wondering what the status on this issue is. Thx
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Sorry Melissa, not sure if Mia misunderstood it, or if she thought the windows app would work better. You're playing from the browser is that correct? It could be something Facebook is blocking although I don't know why it would. I usually play through Gameroom, but Mia mentioned the windows app (sorry it doesn't notify us if you just comment rather than post an answer at the moment, its being added to the new version of the site when that's live) if you go to the windows store you can download it onto your computer and bypass Facebook, although you would still connect to Facebook to save progress.
You can find that here:
It only works on windows 10 and can often be smoother. Try it there if you can, see if that helps but you definitely are not getting the 30 minutes that I could see from your images.
I will also pass it over to her again with an explanation
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