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Unlimited Lives award

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Answers

  • QueenMia
    QueenMia Posts: 12,978

    Hello Melissa,

    Sorry for the confusion and thanks for tour patience!

    Yes, it is a known issue and the Studio is working on fixing it as we speak. At the moment, I am unable to give you a resolution time but hopefully that will be done shortly. 

    I will keep you posted as soon as I have an update for you. In the meantime, we're here to help so don't hesitate should you need anything.

    Thanks!

    Mia

  • QueenMia
    QueenMia Posts: 12,978

    Hey Melissa,

    Thanks for the screenshot by the way! I had a second look at it and it looks like the flight mode was activated on your laptop when you received the Unlimited lives. This means that you were not connected to the internet and therefore, it did not trigger. Please note you have to be logged in to the internet for rewards to be applied to your account.

    I have added 30 minutes unlimited lives to your account now for the inconvenience, but please, in the future, make sure you're logged in to internet and that should work fine :)

    Let me know how that goes for you and until then have a bubble-icious time!

    Mia

  • Melissa_Derr
    Melissa_Derr Posts: 8

    Level 2

    That's very strange.  I didn't even know I had something called flight mode on my laptop.  I don't fly.  Not sure why that would be "on."  Anyway, thanks for explaining what happened.  And thank you for the recumpance.  As I said, this game had never awarded me that award since it's rollout on Facebook while every other bonus chest worked.  So, still, that is very odd, but I'll accept it as solved. :)  Thank you.

  • Lady_Choo
    Lady_Choo Posts: 26,164

    Sometimes its when wireless kicks off, or if you accidentally press a button. One of my F keys does flight mode, and anothe disables wireless. Sometimes when typing fast it happens. Yet the funny thing is if I wanted to actually activate it, it would make me press another key with it lol.

    Just make sure next time you are connected before playing and get back to us if it doesn't work again :)

Hey! Would you like to give us your opinion?

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