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BWS 3 crashing on Windows 10

Xiao_Qiao
Xiao_Qiao Posts: 2

Level 1
in Support

When the star cats arrived on level 69, the cat named Lyra is supposed to help by adding fairies and I'm supposed to activate it, but it freezes. I can't do anything or play any other level, same thing follows and I have to force the game to shut. Rebooting won't help. 

Answers

  • QueenMia
    QueenMia Posts: 12,978

    Hey there,

    We've been having a few issues with Windows 10 but it should be all solved now. Could you please make sure that you have the latest version updated and clear cache and cookies?

    That should help. Please let me know how that go!

    Thanks,

    Mia

  • Xiao_Qiao
    Xiao_Qiao Posts: 2

    Level 1

    Hi, thanks for your reply. There are no updates available I have checked. I don't know anything about clear cache or cookies on my phone.

    Thank you

    Xiao Qiao

  • QueenMia
    QueenMia Posts: 12,978

    Hello again and thanks for the additional info. Please follow these steps, that should help: https://care.king.com/en/blog/article/is-your-game-crashing-on-an-android-device 

    If you still are unable to play, please let me know.

    Thanks

    Mia

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