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No Internet connection found

Chris_B
Chris_B Posts: 4

Level 1
in Support

I cannot log out of the game, when I try to do so I get a message saying no Internet connection found. 

If I reinstall the game, I will lose all progress! I'm on level 567!

Please help. 

Best Answer

  • QueenMia
    QueenMia Posts: 12,978
    edited October 2018 Answer ✓

    Hey Chris,

    You mean you cannot log in to the game? At what stage does the message appear? Might be worth it to check your internet connection and device settings as well.

    Otherwise, the best solution will be to reinstall the game, but don't worry. Take a screenshot of your progress and boosters and I'll be able to add these back to your account.

    Here's some help on how to add the screenshot here.

    Thanks!

    Mia

Answers

  • QueenMia
    QueenMia Posts: 12,978
    edited October 2018 Answer ✓

    Hey Chris,

    You mean you cannot log in to the game? At what stage does the message appear? Might be worth it to check your internet connection and device settings as well.

    Otherwise, the best solution will be to reinstall the game, but don't worry. Take a screenshot of your progress and boosters and I'll be able to add these back to your account.

    Here's some help on how to add the screenshot here.

    Thanks!

    Mia

  • JudyRussellEvors
    JudyRussellEvors Posts: 1

    Level 1

    No it didn't work on mine either..I was on 532 keeps telling me I can't log out or upload any pics. 

    I been waiting months on resolve

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