Says I have lives left but after I lose 1 game, it then says I have 0 lives left.

Morgan_Shiflett · March 2017

So I log into my game for the first time of the day and I am able to play all 5 lives but after that, I will lose any lives that I have after one game play. It does not matter if I have 2, 3, 4, or 5 lives left. One loss and I am back to 0 lives.

Wunderbaum · March 2017

Hi Morgan!

Does this happen only on Facebook or from a mobile device?

I've seen it happen on my mobile but fixed it by updating the app to latest version.

Cheers

Johnny_Ryall · March 2017

Hello Morgan,

Thanks for posting.

So that I can look into this for you, could you please try to capture this in a video or some screenshots.

If you need assistance please visit: https://take-a-screenshot.org/

Kind regards,

Johnny

Lynette · March 2017

Morgan, I've noticed that often when you first click on your 'lives heart' to accept more lives it will say you have 0 even though you have been sent some by friends. I think may be it takes some time to connect. Here is a video that shows you what happens and how to find those lives, I hope it helps (see if you can spot the spelling mistake in the vid, lol)https://www.youtube.com/watch?v=zeHPolBO2zc

Brigitte-5 · March 2017

Hello Morgan,
Thanks for posting.
So that I can look into this for you, could you please try to capture this in a video or some screenshots.
If you need assistance please visit: https://take-a-screenshot.org/
Kind regards,
Johnny

This also happens to me all the time. Ever since the very beginning of the game. But I noticed, the lifes get lost when I leave the game open. When I come back after a while, I can only play one time. All other lifes are gone.This won't happen when I close the game, every new life stays.So with an open browser/game, only one life will get safed. Doesn't matter if it shows 1, 2, 3, 4 or 5.

Says I have lives left but after I lose 1 game, it then says I have 0 lives left.

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