There are no fairies to touch on my friends homes for 3 days now.

There has not been any faries on any one of my friends houses for me to touch. I have updated the game and still nothing. I only get dust when completing quests. This takes forever to collect thus upgrading my house is slow. How can I get the faries back?

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Answers

  • Hello all,

    StuckInaTree is correct in what he has said, the timings have changed so now there is a little longer to wait between collecting however this should be in terms of hours, not days.

    I will bring this to the attention of the game studio.

    Kind regards,

    Johnny

    So much is losing fairy powderI'm really sad :(
  • Hello all,

    StuckInaTree is correct in what he has said, the timings have changed so now there is a little longer to wait between collecting however this should be in terms of hours, not days.

    I will bring this to the attention of the game studio.

    Kind regards,

    Johnny

    I also am having this problem & very frustrated. Thank you for looking in to it, please keep us updated!,
  • Lea37Lea37 Posts: 3

    Hello all,

    StuckInaTree is correct in what he has said, the timings have changed so now there is a little longer to wait between collecting however this should be in terms of hours, not days.

    I will bring this to the attention of the game studio.

    Kind regards,

    Johnny

    Not a happy player right now! Remove that Zack King so I can start to collect from my friends again!
  • Hi Everyone-  I am sorry that you have been experiencing a problem collect your Star Dust. Please could you let me know a little more information? 

    - Are your friends missing from along the bottom of your game?

    - Can you still see them on the map?

    - Which version of the game do you have installed? 

    - When did the problem start?

    Thanks a lot :-) 

    Have a magical weekend! 

    Peace!I see my friends.I play through Facebook (Desktop)All the time I had fairy powder.4 days ago there is no fairy powder at my neighbors' house.So much fairy powder I lost.It's just not right.How will I arrange the house?
  • Hi Everyone-  I am sorry that you have been experiencing a problem collect your Star Dust. Please could you let me know a little more information? 

    - Are your friends missing from along the bottom of your game?

    - Can you still see them on the map?

    - Which version of the game do you have installed? 

    - When did the problem start?

    Thanks a lot :-) 

    Have a magical weekend! 

    Peace!I see my friends.I play through Facebook (Desktop)All the time I had fairy powder.4 days ago there is no fairy powder at my neighbors' house.So much fairy powder I lost.It's just not right.How will I arrange the house?
  • PetraEPetraE Posts: 1
    edited April 2017

    Hi Everyone-  I am sorry that you have been experiencing a problem collect your Star Dust. Please could you let me know a little more information? 

    - Are your friends missing from along the bottom of your game?

    - Can you still see them on the map?

    - Which version of the game do you have installed? 

    - When did the problem start?

    Thanks a lot :-) 

    Have a magical weekend! 

    Answers to the above questions:Yes my friends are showing along the bottom of the game: Yes they are showing on the Map: I don't know how to find the version: I'm playing mainly on Facebook: 7 days ago. This morning I was able to collect Fairy dust from one friend. It has been 4 days since I was able to do this and then it was just one friend. The problem started with Stella's Star showed up. Hope this helps in finding the problem. Thanks for the help.
  • Cheryl_BurgeCheryl_Burge Posts: 4 New Bee

    I've had to wait 2 days to get fairies on only one of my friends home. Nothing on the rest. however, I have had fairies on my VIP's house. I'm running the up to date version of 2.3.3

    Same version, last updated on 3/30, about the same time I lost fairies from my friends. Zack is there now, only one I get fairies from. Screen says Fairies coming Soon. That showed up over a week ago.
  • Kimmy-2Kimmy-2 Posts: 23 Level 2

    Hi Everyone-  I am sorry that you have been experiencing a problem collect your Star Dust. Please could you let me know a little more information? 

    - Are your friends missing from along the bottom of your game?

    - Can you still see them on the map?

    - Which version of the game do you have installed? 

    - When did the problem start?

    Thanks a lot :-) 

    Have a magical weekend! 

    I see friends, it's been 4 or 5 days, not sure what version but there are no available updates through the google play store, if that helps.
  • Hello all,

    StuckInaTree is correct in what he has said, the timings have changed so now there is a little longer to wait between collecting however this should be in terms of hours, not days.

    I will bring this to the attention of the game studio.

    Kind regards,

    Johnny

    Hi can we please go to the old way to get fairy dust it took 6 days for me to do an upgrade ☹️
  • JanniJanni Posts: 4

    My fairies seem to have disappeared about the same time as my last update, 3/30. That's when Zack joined in and his house shows up. I haven't had any access to build anything new since that last update, either. Any chance of returning to the previous version until King can fix glitches. All was fine until the auto-update.

    Same here!
  • Hi Everyone-  I am sorry that you have been experiencing a problem collect your Star Dust. Please could you let me know a little more information? 

    - Are your friends missing from along the bottom of your game?

    - Can you still see them on the map?

    - Which version of the game do you have installed? 

    - When did the problem start?

    Thanks a lot :-) 

    Have a magical weekend! 

    Many of my friends are missing. The onlyFriend who has had star dust in five days is the zach king guy. I'm playin on an iPad on Facebook. I'm so bummed to be missing out on so many days worth of star dust! Thanks for asking, I hope we will get all the dust we should have been collecting during this down time once this get fixed! I'm on the most recent update.
  • Cheryl_BurgeCheryl_Burge Posts: 4 New Bee

    Hi Everyone-  I am sorry that you have been experiencing a problem collect your Star Dust. Please could you let me know a little more information? 

    - Are your friends missing from along the bottom of your game?

    - Can you still see them on the map?

    - Which version of the game do you have installed? 

    - When did the problem start?

    Thanks a lot :-) 

    Have a magical weekend! 

    It has been nearly 2 weeks now that I haven't earned fairy dust from my friends. Yesterday I was actually excited to see fairies on one of my friends' homes. No offense to Zack King, but if you delete him from my friends, will I stop seeing "Fairies Coming Soon"? They've been Coming soon too long! Can't collect dust, can't build new projects, only received daily boosters for 2 days, and since I can't do any building projects, I can't earn any Treasure Chests!
  • Cheryl_BurgeCheryl_Burge Posts: 4 New Bee

    Hi Everyone-  I am sorry that you have been experiencing a problem collect your Star Dust. Please could you let me know a little more information? 

    - Are your friends missing from along the bottom of your game?

    - Can you still see them on the map?

    - Which version of the game do you have installed? 

    - When did the problem start?

    Thanks a lot :-) 

    Have a magical weekend! 

    Almost forgot, when I go to the Magic Channel to watch Zack's video, there is no audio.
  • CezdiamondCezdiamond Posts: 6,505 Community Manager

    Are you ever going to fix this problem?!? It's been long enough now. 

    Hi Kimmy- The studios are looking into this with top priority, thanks! :-)

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • CezdiamondCezdiamond Posts: 6,505 Community Manager

    Hi Cezdiamond

    In answer to your question:-

    My friends are still showing on the bottom and map  

    Im using the updated version 2.3.3

    its been like this for about 5 days. 

    Hope you can manage to sort this glitch out soon. 

    Thanks

    Thanks for letting us know :-)

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

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