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Why do your updates take away boosters we earn?

JoanZappDufresne
JoanZappDufresne Posts: 33

Level 3
in Support

Why do your updates take away boosters you give and that we earn by playing for hrs to get them? I played for and got 2 Magic Beams and now they are gone. We should not have to use them until they are really needed. 

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Answers

  • Lady_Choo
    Lady_Choo Posts: 25,844
    edited March 2018

    Good evening Joan, 

    I am so sorry you have lost your boosters. 

    As you were playing on Facebook and not a phone or tablet, I am not sure that they should have vanished.

    Can you run through this troubleshooting and see if they reappear?

    I am going to raise this with one of the moderators and she will look into it for you. It is the weekend though now so it will likely be on Monday :)

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  • JoanZappDufresne
    JoanZappDufresne Posts: 33

    Level 3

    Good evening Joan, 

    I am so sorry you have lost your boosters. 

    As you were playing on Facebook and not a phone or tablet, I am not sure that they should have vanished.

    Can you run through this troubleshooting and see if they reappear?

    I am going to raise this with one of the moderators and she will look into it for you. It is the weekend though now so it will likely be on Monday :)

    I'm on Chrome and ever time you...they update I lose the boosters and so do other players. I play on Chrome only. When they update, I have to go back in and kill the music and I know if I had boosters they are gone, it happens every time there is an update. We don't lose them with other King games, Pet Rescue, the other 2 BW.
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  • JoanZappDufresne
    JoanZappDufresne Posts: 33

    Level 3

    Good evening Joan, 

    I am so sorry you have lost your boosters. 

    As you were playing on Facebook and not a phone or tablet, I am not sure that they should have vanished.

    Can you run through this troubleshooting and see if they reappear?

    I am going to raise this with one of the moderators and she will look into it for you. It is the weekend though now so it will likely be on Monday :)

    Any word on this or doesn't King get back to people?
    Flag · Helpful Sweet Love Haha

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