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Missing boosters and daily prizes (FIXED)

Nancy_L_2_2

Due to internet issues i was not able to.collect prizes when completing 680.. tried to redo level after internet issue fixed and still wont allow me to collect.. fairy dash not resetting for next world .. stuck at 680

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QueenMia

Hello everyone,

I have some good news for you today. The Studio has released a fix so simply clear cache and cookies from your browser and you'll be able to receive your boosters again

We are really sorry for the inconvenience. Thanks all for your patience!

@KOoi88, @sally60, @CatLady3 - I have added some Gold to your account as compensation

All comments

JustPlaying

Hi @joebob Welcome to the community

I see you reposted this in the Bubble Witch Community which is exactly where you needed to be. Keep following that thread for updates

elaine29691

I open with google on my desktop..I am not getting my daily gifts for over a week now.. When the chest opens i see the gift and accept... But it doesnt save or show on the bottom of the game when playing..

joebob

HELLO The problem in the Bubblewitch 3 with hello boosters persists - and some new problems have just
come up. My ID for Bubble Witch 3 Saga 78526141625837. 5 BOOSTERS  (3 SCINTILLING EPLOSION )AND (2 STEREO SORTILEGE (DISAPPEARED)TANK YOU

joebob

Hello ; it's been 3 days since my boosters disappear, 3 sparkling explosion and 2 stereo spell, my id 785216141625837. on windons 7,

sara56

First playing on desktop and not receiving any of my daily boosters. Also on Level 962 and receiving on 17 balls to start play. When looking for help notice 30 balls are issued for this level. Can u help

QueenMia

Hey @Hakya, we're sorry about the inconvenience, but as I said, we are working on it to fix these issues asap. However, these things can take some time as we need to do testing and investigation to be able to find the root cause. I will update as soon as I know more. But for now, there's nothing else I can do, beside the Gold Bars I've added to your account.

@Tiphaine_Dlny - Welcome to the Community! I've merged your comment to this thread so everything is in one place. Please check my first update, here, and let me know!

Thanks a lot!

Hakya

The problem in bubblewitch 3 with boosters continues - and a couple of new problems have just come up. My ID for Bubble Witch 3 Saga is 107701206652689. I'm playing on a Macbook pro desktop, running Mac OS Mohave, version 10.14.2. I have tried Chrome, Firefox and Safari and the problem is the same on all three. My Star cat boosters only last for 5 minutes instead of 30 minutes. And just like with the other boosters, my lives from friends will not register. This is making playing more and more difficult. Help!

QueenMia

Hello @Joanz, @extradry, @Hakya and thanks so much for all the details! This will help us a lot in investigating the issue!
We're really sorry for the inconvenience - The Studio is looking into it but we don't know how long it will take to get a fix.

Therefore, I've added some Gold to your account as a compensation for the boosters. I hope that helps get back into the game for now.

Thanks a lot again for letting us know. I'll get you an update as soon as possible! In the meantime, you can win some bubblific Bubble Witch items here, don't miss out

Hakya

I'm playing on a Macbook pro desktop, running Mac OS Mohave, version 10.14.2. I have tried Chrome, Firefox and Safari and the problem is the same on all three. My ID for Bubble Witch 3 Saga is 107701206652689.
The problem started on December 13. I'm missing/did not get 1 Stereo Bolt and 1 Sparkling Blast from the Daily Rewards. I am also missing 1 Sparkling Blast from the Fairy Dash. My medals also all reset to 50 even though I am on my third round with most of the medals so the rewards were quite high. I also lost my extra 5 life fire reward - it reset to 0. Hoping you can make the game work again and restore my rewards.

extradry

This is my user id 1333495546671730

I play on desktop win 10, Firefox and FB, i think i miss 2 Sparkling Blast and 1 Stereo bolt. It was from the daily and the house improvement chest.

Joanz

Hi QueenMia,

I'm playing on a desktop, Win 7, Chrome and FB Gameroom. My ID for Bubble Witch 3 Saga, which is 1821863618056342.
I'm missing/did not get 2 Stereo Bolts and 1 Sparkling Blast from the Daily Rewards. On Dec I got 2 chests (very surprised) with Stereos and Dec 15 Sparkling Blast.
Thank you so much for getting back to me/us

QueenMia, I just now (Dec17th)won 3rd place and did not get the 2 sparkling blast that was the reward.
So now it's 2 Stereo bolts and 3 Sparkling Blasts, I've not gotten

(
And yes I did you my one and only Sparkling blast.

Image: https://us.v-cdn.net/6030983/uploads/editor/g8/6f5cmf046gmk.jpg

Image: https://us.v-cdn.net/6030983/uploads/editor/89/kpckn97t0zyv.jpg

Dec 18th, I did not get the daily just now and I just realized that all my medals have reset. See more attached screen shots.

Image: https://us.v-cdn.net/6030983/uploads/editor/wa/ztlw0v36x03j.jpg

Image: https://us.v-cdn.net/6030983/uploads/editor/fq/8rli0znssa7g.jpg

Image: https://us.v-cdn.net/6030983/uploads/editor/43/cs40cyurmmuk.jpg

Tiphaine_Dlny

Hello, I'm playing on Bubble witch 3 saga on the Facebook Gameroom and I've got a problem

When I receive a special bubble , as gift for a new day or because I 've win in duel, it is not taken into account!
I don't understand... before it worked..!
Thank you

QueenMia

Hi everyone and warm welcome to our vibrant Community!

Thanks for posting and letting us know. It seems that we're having issues indeed with boosters on desktop and our team is investigating.
Could you please let me know what platform/device you're playing on and what reward you are missing (is it from chest, Tricksies or something else?).

Also, in order to be able to credit your items, I'll need you to give me your Game ID - Here's how to find it on mobile and if you're on desktop, here you go:

To find it, simply follow these steps from your computer:

- Go to your FB account, click on the arrow on the top right corner, then go to Settings

- Click on Apps and Websites from the menu on the left

- Click on Bubble Witch 3 - View and Edit

- Scroll down to the "Get help from app developers" section to find your User ID for the game.

Thanks a lot!

Hakya

I have the same problem - is there any solution? I have also lost all my progress with my badges.

extradry

I have the same Problem.

Joanz

I opened the game on Dec 13th , to my surprise I got 2 chest with Stereo bolts but they are not showing up.
I opened the game this morning Dec 15th was suppose to get a Sparkling Blast but didn't get either.
I first photo is from the 13th, you can see no Stereo bolts, just one Sparkling blast from Trickies
lol and yes I' still stuck on 1312.
The second and third photos are from this morning, no Stereo bolts and just the one Sparkling Blast from the last Trickies event.

Image: https://us.v-cdn.net/6030983/uploads/editor/fy/cgm4esf34ov7.jpg

Tonia14

Last days even if i won many times spells like stereo bolt etc seems that i lose them without getting the reward . This is really annoying as i was on 1st place in fairy's dash competition and i have lost all the spells i should get. Also, i was supposed to get a stereo bolt today from daily's prize and still nothing.
Could you please look into this as there is no point of playing without rewards.

Thank you ,
Tonia

aliensage

I won first place in the race on level 620 and i didn’t get my reawards.

Nancy_L_2_2

I also finished 700 level to see if it would reset.. no luck. And no prizes at level 700 either