Missing boosters and daily prizes (FIXED)

@bearzpunkin
@straykat74

I've added some Gold Bars to your game to make up for the inconvenience caused. Like mentioned here, as it's the holiday season you might have this issue for some time. This issue seems to be exclusively in Facebook though so if you are playing on mobile you shouldn't have issues. Or if you have a Windows 10 machine, you can download the game from Store and play there.

Just connect the game to your Facebook account in order to pick up where you have left off in Facebook: https://www.microsoft.com/en-us/store/p/bubble-witch-3-saga/9phnb71mkr4j

@Bejeebus
It is sad I know - hopefully you can collect your daily chests normally soon. If you are playing also on other devices (tablet, mobile) you shouldn't have issues there.

Well, since it's still the holidays I guess that is why I didn't get any prizes for winning the Fairy Dash (something like that) - my prize was supposed to be 2 stereo bolts, 2 sparkling blasts and a magic beam. Along with not receiving what is actually in the daily chest (except dust) - It feels bad.

My ID: 10212058854368020

Ester_Anderson

I haven't received my daily gifts for over a week, can you please fix this or I'm going to stop playing your game and spending any more money

straykat74

I am also not getting my daily bonuses from Maggie's Chest and as far as I can tell, haven't for a couple weeks. Facebook, ID 10159459541690721. Thank you!

bearzpunkin

For the last few weeks I have not gotten my power ups. Maggie's chest is working great! I am missing I think 5 stereo bolts and one star power up. Thanks for your assistance. FB ID 1774672829525733.

Who do we contact to get someone to fix it?

jrunburg

I am not able to get the daily bonus and I have a chest to open but I get an error message Also the store is not available

skralik

When I start playing each day there's a daily bonus (sometimes boosters) but after I claim them they aren't at the bottom of the page for me to use, they just dissapear. Please assist. Thank you.

@chrissiebeans
I've added some Gold Bars to your game too! Like I've mentioned here throughout the thread, if you are playing the game also on mobile or on Windows 10 app, you shouldn't be having issues there.
The holiday season slows down the investigation so you might have the issue in Facebook for some time.
Apologies for that! And thanks for your patience

Thanks for your comment Eilee. I hope they fix it soon. I love the game but this is really a disappointment

Eilee

I am having the same issue with the game not loading and not receiving the daily boosters and bonus

I also have been having trouble with the game loading for a very long time. Each day, I click on play button and it takes forever to load and then each time it goes to a area that just sits there and I always have to refresh it to get it to work. If I leave the game sitting at the top in my tabs, I don't have the problem cause I never have to open it. I would like these issues fixed

chrissiebeans

My ID is 10211791479281579, I'm playing on my desktop and not receiving my daily chests either.....

@Noa66

Thanks! We want to offer players with workarounds while the game team is investigating which is why we are suggesting playing on different platforms in the meantime. Other platforms such as Windows 10.

I have added some Gold Bars to make up for your trouble.

Please note that you will likely to have this issue over the holidays so we ask for your patience.

Nu versteh einer die Welt ich benutze extra google Übersetzer und wenn ich es poste ist alles auf deutsch

(EDIT: Unsupported Language)

Noa66 sagte:
Sodele, dann reih ich mich mal ein ^^ Bekomme schon seit ein paar Tagen keine Loginbonis und Questbonis mehr. Klickt man die Boost an, gibt es nur die Kaufoption und das find ich nicht lustig. Ich hab gelesen, dass das dran gearbeitet wird, aber um auf Nr. 1363369033737247

Hey Noa66 - wir helfen Ihnen gerne weiter. Bitte sprechen Sie uns auf Englisch an, damit jeder es verstehen kann. Google Translate ist dein Freund

Hoffe, bald von dir zu hören,

Jelly Jenny

1:00 UHR NACHMITTAGS

@At Jelly Jenn: Ich versteh nicht ganz warum ich die Einzige sein soll die ihr Problem auf englisch schreiben soll, wenn hier alle auf deutsch posten, aber okay google ist toll (ironie)

Sodele, then I'll join me ^ ^ Get no login bonuses and quest bonuses for a few days. If you click on the boost, there is only the option to buy and I do not think that's funny. I read that this is being worked on, but order number 1363369033737247

It's annoying that everything works, what you can buy. All free bonuses are lost and then I should also change the platform. I've been playing on Facebook for years, it always worked, even with Windows 10. That's how you can scare off players just because they do not pay.

Joanz said:

I started this thread, I'm just adding that I did not get the Stereo Bolt that was the daily today!
Also, I did get 50 gold (ty) but in all honesty it didn't cover what I lost or rather didn't get. When this started bugging/glitching out Dec 13th, I didn't get the 3 Sparkling blasts and 2 stereo bolts,(at the time I started this thread) seeing as we can not buy singles, I could only buy 3 Sparkling blasts for 29 gold that leaves 21 gold not enough to cover the stereo bolts.

Sorry Joanz we do not usually compensate for free items but we have been giving players some compensation to make up for the inconvenience caused. But to be clear you will most likely have this issue throughout the holidays.

This seems to be an exclusively an issue in Facebook so if you have a Windows 10 machine you can try playing the game on the Win 10 app: https://www.microsoft.com/en-us/store/p/bubble-witch-3-saga/9phnb71mkr4j

If that is not possible we have also asked players to check if they can receive boosters on the private / incognito window. You can open one from your browser settings.

Or if you have a mobile device, you can play there.

Thanks for your patience.

Jelly Jenny

Bejeebus said:

I registered here today to post that I have not been receiving boosters/prizes in BubbleWitch saga 3. This has been happening for about a week or so. I am at level 1059 and need those boosts to be competing in the events. Please fix this - after the holidays. My ID: 10212058854368020

Ay ay - working on it! Many thanks for your patience.

In the meantime we do recommend trying to play next time on an incognito / private window to see if you're able to collect the boosters then. You can open a private / incognito window by right clicking on the browser icon.

Or better yet, if you have a Windows 10 machine you can download the game from Store and play there. Simply connect the game to your Facebook account in order to pick up where you have left off in Facebook:
https://www.microsoft.com/en-us/store/p/bubble-witch-3-saga/9phnb71mkr4j

Jelly Jenny

Joanz

I started this thread, I'm just adding that I did not get the Stereo Bolt that was the daily today!
Also, I did get 50 gold (ty) but in all honesty it didn't cover what I lost or rather didn't get. When this started bugging/glitching out Dec 13th, I didn't get the 3 Sparkling blasts and 2 stereo bolts,(at the time I started this thread) seeing as we can not buy singles, I could only buy 3 Sparkling blasts for 29 gold that leaves 21 gold not enough to cover the stereo bolts.

I registered here today to post that I have not been receiving boosters/prizes in BubbleWitch saga 3. This has been happening for about a week or so. I am at level 1059 and need those boosts to be competing in the events. Please fix this - after the holidays. My ID: 10212058854368020

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Accepted answers

QueenMia

Hello everyone,

I have some good news for you today. The Studio has released a fix so simply clear cache and cookies from your browser and you'll be able to receive your boosters again

We are really sorry for the inconvenience. Thanks all for your patience!

@KOoi88, @sally60, @CatLady3 - I have added some Gold to your account as compensation

All comments

Joanz

Bejeebus said:

I registered here today to post that I have not been receiving boosters/prizes in BubbleWitch saga 3. This has been happening for about a week or so. I am at level 1059 and need those boosts to be competing in the events. Please fix this - after the holidays. My ID: 10212058854368020

Ay ay - working on it! Many thanks for your patience.

Joanz said:

I started this thread, I'm just adding that I did not get the Stereo Bolt that was the daily today!
Also, I did get 50 gold (ty) but in all honesty it didn't cover what I lost or rather didn't get. When this started bugging/glitching out Dec 13th, I didn't get the 3 Sparkling blasts and 2 stereo bolts,(at the time I started this thread) seeing as we can not buy singles, I could only buy 3 Sparkling blasts for 29 gold that leaves 21 gold not enough to cover the stereo bolts.

Noa66 sagte:
Sodele, dann reih ich mich mal ein ^^ Bekomme schon seit ein paar Tagen keine Loginbonis und Questbonis mehr. Klickt man die Boost an, gibt es nur die Kaufoption und das find ich nicht lustig. Ich hab gelesen, dass das dran gearbeitet wird, aber um auf Nr. 1363369033737247

Hey Noa66 - wir helfen Ihnen gerne weiter. Bitte sprechen Sie uns auf Englisch an, damit jeder es verstehen kann. Google Translate ist dein Freund

Hoffe, bald von dir zu hören,

Jelly Jenny

Nu versteh einer die Welt ich benutze extra google Übersetzer und wenn ich es poste ist alles auf deutsch

(EDIT: Unsupported Language)

chrissiebeans

My ID is 10211791479281579, I'm playing on my desktop and not receiving my daily chests either.....

Eilee

I am having the same issue with the game not loading and not receiving the daily boosters and bonus

Thanks for your comment Eilee. I hope they fix it soon. I love the game but this is really a disappointment

skralik

When I start playing each day there's a daily bonus (sometimes boosters) but after I claim them they aren't at the bottom of the page for me to use, they just dissapear. Please assist. Thank you.

jrunburg

I am not able to get the daily bonus and I have a chest to open but I get an error message Also the store is not available

Who do we contact to get someone to fix it?

bearzpunkin

For the last few weeks I have not gotten my power ups. Maggie's chest is working great! I am missing I think 5 stereo bolts and one star power up. Thanks for your assistance. FB ID 1774672829525733.

straykat74

I am also not getting my daily bonuses from Maggie's Chest and as far as I can tell, haven't for a couple weeks. Facebook, ID 10159459541690721. Thank you!

Ester_Anderson

I haven't received my daily gifts for over a week, can you please fix this or I'm going to stop playing your game and spending any more money

My ID: 10212058854368020