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Issue with Claiming Rewards in Star Cats Season - Under Investigation (EDITED BY CM)
Answers
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Hi @PrettyBubbles, I have been chatting with the Support Team throughout the morning & have done everything that they have suggested but nothing has worked. I logged out of the game, powered off my device, waited & cleared the cache. Unfortunately the problems persist so the Support Team's suggestion that I uninstall & reinstall means that I will lose my boosters & the gold bars that I have banked. I finished in 4th place in the competition & did not receive the rewards & now risk losing everything. This is not acceptable.
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I have been having the same issue & have logged out of my game, cleared the cache & powdered my device off & on. None of these steps have resolved my issues. The support team are recommending uninstalling & reinstalling the game which will result in losing any/all boosters & possibly gold bars that you currently have. Good luck with your game. I hope that you find a more effective resolution than I have.🤞🤔
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None of us should have to lose any of our boosters or gold bars. Surely they can find a fix without a mass uninstall/reinstall?
I'm not uninstalling again, (i've done it once before) if i have to live with that 'finished' sign on my screen for the foreseeable then so be it.
