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Hey guys, is anyone else experiencing this on the rewards page...or lack of rewards i should say?! (see screenshot)
Any idea what's going on @PrettyBubbles @johamilton ? I've force closed the app and cleared cache but it's still the same 🤔
Hi my friend yes we have been having issues each season for a while now
When I raised it more than once our cm advised to go to customer services
Please select the contact us tab at the bottom of this page and explain to our customer services
First you will receive an automated reply please reply back to this and explain again Also explain you have already tried all trouble shooting steps here in the community so we have refered you to them as there is no more we can do here in the community
Please let us know how you get on 💓
Hello @TETEZONA Welcome to King Community. Thanks for sharing your issue. There is someone who knows about it will get back to you soon. So please allow sometimes to hear back from King Community Expert.
My game is stuck in the league prizes, for 2 days now! That's the imagem that appears. Can you help me?
None of us should have to lose any of our boosters or gold bars. Surely they can find a fix without a mass uninstall/reinstall?
I'm not uninstalling again, (i've done it once before) if i have to live with that 'finished' sign on my screen for the foreseeable then so be it.
I have been having the same issue & have logged out of my game, cleared the cache & powdered my device off & on. None of these steps have resolved my issues. The support team are recommending uninstalling & reinstalling the game which will result in losing any/all boosters & possibly gold bars that you currently have. Good luck with your game. I hope that you find a more effective resolution than I have.🤞🤔
Hi @PrettyBubbles, I have been chatting with the Support Team throughout the morning & have done everything that they have suggested but nothing has worked. I logged out of the game, powered off my device, waited & cleared the cache. Unfortunately the problems persist so the Support Team's suggestion that I uninstall & reinstall means that I will lose my boosters & the gold bars that I have banked. I finished in 4th place in the competition & did not receive the rewards & now risk losing everything. This is not acceptable.
Hi my friend Please try playing any level then logging out not just closing the game and leave your device off for a moment or two
Let's see if this resets it for you 💓
Habe King deswegen angeschrieben noch keine Antwort bekommen
Star Cats Season Master League is blank. Both Free and Royal Pass rewards is blank. It apparently thinks I have to claim my rewards so it won't close out. Please help!
Master League has a blank 'free' rewards column. I see nothing. It has finished but because it apparently thinks I still have rewards to claim it won't close out. What do I do? It is stuck. The royal pass side is also blank.
Hi my friend you should still be able to continue with the emails you already have been using 💓
Good morning @PrettyBubbles. The Star Cats competition ended yesterday. Ihad issues with collecting rewards from the beginning & I could not collect my 4th place reward yesterday morning. I contacted the support desk several days ago but unfortunately none of their suggestions have worked & now I am unable to contact them. Wondering if you have any suggestions as to how I can contact them? Thanks 🙂
I too am having this problem an just keep getting the same emails from their customer service team
Hi my friend sorry to hear you have had this issue
We are aware of this and our studio will hopefully have a fix in place ready for the next round
Regarding your purchase please select the contact us tab at the bottom of this page and explain to our customer services as they will check your payment and reimburse you
First you will receive an automated reply please reply back to this and explain once more 💓
I am sorry to hear that my friend
What was reason they gave for not compensating you 💓
i restarted the game several times and no change. Guess i didn’t pay attention here. Thought I was contacting the support staff
every time this happens to me I restart my game wait a few minutes and everything is there if not I write them and it gets fixed
i just finished the last game. The problem is the rewards screen was blank (see attachment). It was that way the entire game I paid the $4.99 to unlock the Royal Pass thinking maybe that would bring up the rewards. The screen remained the same. I’m out $4.99 and no rewards any answers?
Debbie Cleveland
…
*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules
Reached out to contact us cause now the season ndd and didn't get any of the rewards I leveled up to.
I tried again and again but it's no use I don't want the reward but at least the season goes
Okay okay 🤗
I'll try again I'll try closing the game and opening it again hopefully the event will go away
Thanks for your concern. I hope it works out this time.
@Snow_Rider 🙋
There's no way to claim the rewards because when you click on 'finished' it takes you to the league table, then changes page to the rewards - an empty page like everyone has been posting screenshots of, like mine in the first post of this thread, meaning there's nothing to claim ¯\_(ツ)_/¯
We've been on a wild goose chase the last few days, what with customer service ignoring the questions and just sending generic "ask the community" emails, even though they know it's a technical issue.
So yes, now i'm stuck with it on the screen, and it won't clear no matter what i do 🤦♂️
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Dzień dobry, Po kilkumiesięcznej nieobecności wróciłam do gry. Mam 1111 lvl i straciłam wszystkie boostery które zbierałam przez całą grę. Poproszę o zwrot. Dziękuję bardzo. Pozdrawiam,
Hi Witches and Wizards! 💜 We wanted to give you a quick update about missing items in the Cat’s Beanstalk — an issue many of you have been reporting for quite some time. First of all, thank you for your patience and for continuously flagging this with us. We know how frustrating it is to wait this long for a fix. The…
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🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
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