Latest news about Bubble Witch 3 Saga
Support ā Get help here
Win Gold Bars and more!
Help us make the game even better
Everything has been working fine until I finished the race I won second but when I open my game it shows half the screen and it won't let me collect it I've tried closing and reopen and nothing working
Hi Witches and Wizards! š§āāļø
To resolve the split-screen issue, please make sure your game is updated to the latest version.
If, after updating, you encounter the white screen that some players have reported, there is a temporary workaround: try tapping at the bottom of the screen to remove it.
The team is actively working on a proper fix for the white screen issue. Thank you so much for your patience while we sort this out. @PrettyBubbles
Hi everyone, thanks for your patience š We know this issue has been taking longer than expected, and we understand how frustrating that can be. The Studio is still actively investigating the problem to identify the root cause and make sure the fix is solid.
As soon as we have an update or next steps to share, weāll post it here right away. Thanks for bearing with us while this is being looked into.
Thank you for your message.
Further to your message regarding going back to the support team contact, I don't have one. I completed the AI questions, followed all the guidance and steps including the logging out of the account and then back. I was then told by the AI that a ticket had been raised and I thought that someone would email me. I haven't heard anything since. I would be grateful for that contact.
Thank you.
Exactly this should be taken more seriously especially for the faithful players that spend money and take your game seriously King Games
This is still happening to me it has been days that I haven't been able to play
I just tried it on a different device and on that one it's a completely white screen, nothing, nada, zilch.
There's something very wrong going on š
What's this, 4 days isn't it @PrettyBubbles @Snow_Rider
Unbelievable really, a fix should've been applied by now.
And i'll say it again, this site is an absolute nightmare to navigate. I don't know what you've done to it, or what platform you're now using, but it's awful. A clunky mess that's near impossible to get around.
Hi my friend I have raised with our team I am Awaiting further feedback š
Hello,
I have managed to regain position and level (at 10147) through the tips provided on guidance.
Sadly now when I go into this level the screen has a big white patch over it and is frozen. I reported it. I had a reply from Mary but have been unable to reply and thank her for letting me know that it is still not fixed but support are looking into it. Unfortunately I can't follow the threads well on this site to do so directly.
Now 3 days of not been able to play. Please can support let me know when it is going to be repaired.
Same as well, game is still not working, but when I last played I had 3 events going on the race , the who can beat the most levels and the tournament :( due to this issue I won't be able to collect any of the rewards I earned
What's happened to this site? The comments and threads are all over the place, i can't follow anything. Are you using a different platform @Snow_Rider , because it's awful š
Anyway, still no fix, i haven't been able to play for 3 days now. Lucky there's not a forum competition atm or a lot of us would be missing out.
J'ai le mĆŖme problĆØme
Nekem is ez a problƩmƔm SOS !!!!!!
I have the same problem but after logging out and back in it is finally fixed. However I have lost all my rewards accumulated over time. How can these be reinstated please
Hi there! Thanks for following up and sticking with us! Weāve shared with the Studio that the workaround didnāt help and that players are still experiencing the issue. The team has resumed the investigation, and weāll keep you updated as soon as we hear back from them.
Thank you all. Glad itās not just me but I still canāt fix it.
J'ai le mĆŖme problĆØme avec
I have the same problem. It is black with alittle bit of the fairy dash in the corner
I did the fix and now it looks like this. Just blank
Happening for me too. This what my screen looks like after pressing start.
Mine is still like it @PrettyBubbles @Snow_Rider
I've done everything, including logging out and back in. What now?
Bonjour
Je me connecte mais j'ai un Ʃcran noir qui apparaƮt sur les trois quarts de l'Ʃcran
Mine Is doing same thing cannot play the game prefer not to delete game but may end up doing it
Hello, help please. I signed in ok but then the screen froze with a dark area covering most of it. I have tried restarting and switching off iPad but the screen remains frozen at that point. I canāt see what level I am at but I have been playing for over 5 years and would hate to loose position. I also donāt want to loose my daily play bonus as itās at around 1750 days continuous play. Please advise. Thank you.
Thank you. I just did everything you commented to do and the issue is still there. Got my daily prize but can't play game.
Hi my friend sorry this is happening please try the following
Check for any pending updates as we received one a couple of days ago
Force close apps and restart your device.
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues
Android:Ā Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS:Ā Settings > Safari > Clear History and Website Data
let's see if this helps
I have the same problemā¦
Thx for your help to solve this issue. ;o)
New here? Sign in or create an account to join the fun.
Hi! Thanks for reporting this. Could you please check if youāre on the latest game version (10.10.1.0)? If so, would you mind trying to log out and back in? Please donāt delete the game, as your boosters can't be restored. It would also really help to know which device model youāre playing on.
Yes it's the correct version I logged out and logged back in and the screen is still the same it let me collect my daily log in just fine and then the screen went back to showing only half of it
I'm on Samsung galaxy s24
HI my friend sorry this has happened
We have had a recent update 2 days ago did you update it from your store please check then clear the ingame cache overloaded cache can create issues
Here is how
š
It's still not working how do you fix this please
@PrettyBubbles @Snow_Rider
I'm having the same issue, and i've done all the steps but it's still happening. I can't play because you can't get past this page.
Edit: Just to add that if this isn't fixed by tomorrow then everyone with this issue will also lose their Daily Streak place and go all the back to day 1, which isn't fair.
Hi everyone, I'm having a problem with the game. When I load the game, I get this screen. How can I fix it?
I too can play the daily award but not the game. Please help fix this bug.
I also have this problem? Iāve completed ALL of the recommended steps and Iāve updated the game & itās the correct version. I also uninstalled and reinstalled the game. No change same split screen. I play on IOS on iPhone 13. When will this be resolved? Thank you,
15751550519
I have cleared cache and it's updated yet this problem is still occurring
This is obviously an issue for me and other players what are you going to do to fix this as your advice is not working
I hope they fix this
I hope they fix this š
Thank you for your patience everybody ā¤ļø
Rest assured that this issue has now been fixed!
So what now? If you are still encountering this problem, please log out of your account, restart the game and then log back in. If you still encounter any issues after trying these steps, please let us know.
Goodmorning,
I still have the same problem.
Thx for helping to solve this problem.
I play from a desktop computer, with a Win 10 operating system, the problem is still there.
This issue is not fixed I'm not sure why you think it is fixed it's still doing it as others have stated I logged out again cleared the cache yet the screen is still not showing the entire screen due to this issue you guys are not fixing I have to miss the tournament and the event where you beat levels
Why would CM edit my title and put fixed on the Title when it's not fixed and this issue is still occurring!
I have also done all the things suggested and my IOS screen is the same as described here.
The game still doesn't work for me.
n Leo's Cup, instead of increasing, the score decreases every time you pass a level. I have reported the problem several times but have not received any response.
š General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart:Ā Force close apps and restart your device. Updates:Ā Check that you have the latest game and device updates. Memory:Ā Keep at least 2GB free storage for smooth gameplay. Connection:Ā Use WiFi instead of cellularā¦
