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Following an update on 27 Feb I no longer get the option to use good bars to buy extra bubbles
Hey there. Hope you're doing well.
I'm sorry to hear that. But don't worry, our team is aware of this and is currently investigating the situation. In the meantime, we ask and thank you for your patience and understanding in advance.
Have a great day!
thank you so much for fixing this issue!!!
Hi, Have you guys fixed this? I haven't found any good news until now, see I still can't use the gold bar
Hi guys any updates will be posted here
Please repost there so as we know you are experiencing this issue 💓
Hi my friend sorry you are having this problem
It is a known issue and our team are working on a fix 💓
Having the same issues too super upset
I have the problem!!!
Even though I have enough gold, I cannot use it to continue the game. I currently have 76 gold coins, but I am unable to spend them. I cannot pass the levels, and since I can't use my gold, I am unable to progress.
In the past, I was able to use gold to continue, and I used to receive bonuses when I didn't spend my gold. Now, I cannot continue at all. Please help me resolve this issue. I look forward to your response.
I did that too and lost all of my boosts 😡
Having the same issue on the level I’m on…unable to finish the level normally so can’t move on since it won’t allow me to make a purchase. Thanks.
Same. I did everything they keep saying and still not working. I eve reinstalled the game
Yes, it's been three days, hopefully they will fix it quickly🤔😔
Did all of that and still nothing. Guess I'll just wait for you to figure it out. Frustrating!
Thank you for acknowledging and providing an update. Note that my issue is only with Level 8383; I can go back and play prior levels with no issue. BWS is on my desktop computer running Windows, not on a phone or
Hi, i hope the problem will soon be fixed!
I have the same problem!!
Hi my friend this is a known issue currently being worked on
In the meantime please perform the following 💓
Force close apps and restart your device.
Check that you have the latest game and device updates
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues
Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS: Settings > Safari > Clear History and Website Data
Ongoing since Friday 2/27. I have contacted tech support via email with no resolution. In one of the posts, I saw a comment stating that the issue has been resolved, but it has not for me. Samsung galaxy S10
You are very welcome my friend 💓
It's been 3 days since I have been able to purchase extra bubbles using my gold bars. I was in 1st place in the level challenge & lost out on the prizes. This is very frustrating. Please help.
I have for days. I have tried to even uninstall and reinstall. Nothing is working. I will force stop and one time it might let me then next won't. It's very frustrating. It cost me the win
I Will waiting..thanks for response🥰
You are very welcome my friends 💓
Hi my friend sorry you are experiencing this
It is a known issue and our team are currently working on a hopefully quick fix 💓
Hi my friend sorry you are experiencing this it is a known issue and our team are currently working on a fix
Hopefully it will be quick 💓
I finally signed out the game, closed all my other apps, and did a restart on my phone. Thankfully, that seemed to do the trick. It was like it was stuck in a loop or something. Anyway, thanks for the listening ears! 🙂
I am having that issue too.
Same. For days now. It cost me being in first for rewards. I have emailed them with no reply, uninstalled and reinstalled, forced stop, did everything and nothing is being done.
I am also having the same issue
I am having the same issue ! I'm on Level 8383 and I've restarted the game multiple times. Came here to find out if anyone else was having the same issue or if there is a fix !
Hi, I'm not able to buy more turns with my gold bars. Any ideas?
n Leo's Cup, instead of increasing, the score decreases every time you pass a level. I have reported the problem several times but have not received any response.
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
