Bubble Witch Saga 3

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Bubble Witch Saga 3

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Help us make the game even better

Character design contest link isn't working

Hi, I've won the "design a character" contest. Nice... I had my heart set on it, BUT the link I recieved to make the design causes problems. On my tablet it doesn't load, one browser says: "Unsafe connection", the other "can't load" on my laptop it says "turn your device"

Help! How can I get it to work?
Thanks in advance

Accepted answers

All comments

Jelly_Jenny

Hi @DorothyH! You have a pending support ticket from the Player Relations Team - it's regarding the Moon Chase and it's just been updated.

ElektrA

I also had my reasons why I had my heart set on it. I don't have kids, grandkids or brothers/sisters. I try to leave something behind occasionally… this was one of those things.

Oh well... let's just say they won't see another cent of me, never again.

DorothyH

At the top said created by Moon Chase winners which I very much doubt. They can't tell me their developers didn't know we couldn't create a character. It's their game they had to of played it. I think it was a bogus event and very deceptive.

DorothyH

ElektrA said:

I don't feel understanding at all. I feel screwed over. And just a few minutes ago I see a pop-up saying: "Meet Hailey soon, created by the winners" Wich winners?

DorothyH

I have asker for a refund of all money spent on the tournament told them exactly what I thought. I played and payed for something they promised and did not deliver. Don't tell me the developers didn't know that they couldn't deliver the prize people paid for. I fell it was deceptive. I liked playing it to but I haven't played since and it's hard not to open the app. To offer me 150 gold for inconvenience was a slap in my face when 50 piggy bank is $2.99 that's a total of $8.97 compared to the $151.51 I paid out. I told them take there gold back and refund me what I bought during tournament.
Evertthing was fine with my game til I started purchasing gold. Right after my first couple purchases I had bout 50 gold spent 9 next day I come back to my game I had 4 gold 37 gold gone I had to argue with them to get it back. They tried to tell me I used 37 gold in 34 seconds. WTH? First off I hadn't used any gold but the and 9 nothing they had could add up to that to. 2 ND it's impossible to play the game and buy go back and play and buy in 34 seconds. The did credit me. I'm just done with the game. Then to say Sorry thanks for understanding well try to do better really? No I don't understand. The a bird pops up saying made by moon Chase winners? What? I didn't make that bird I was a winner and had they offered I wouldn't have simply because that is NOT WHAT I played and paid for to build. The developers are out of Malta according game info

bubblegurl27

Yes I am totally pissed as well.they shouldn't have treated people this way.what we lose out on our prize because their link doesn't work.thats not our fault one bit.its wrong and they need to fix it.not by giving us another prize we didn't win.i am so angry as well.i love playing bubble witch and have played all 3 games.very disappointed in the way they handled this.

DorothyH

Oh fyi yea I know i'm a dumb a$$ for spending that much but my granddaughter wanted to build the character you won't get another penny! Your support isn't support and you guys couldn't even acknowledge my post. The players acknowledged me. Yeah I'm pissed.

DorothyH

I'm sorry but I DONT UNDERSTAND how you as developers can offer something as a PRIZE YOU CAN'T DELIVER! People invested MONEY & TIME I personally have $151.00 + change into a contest that can't deliver to get only 6 balls! That's not the only issue either! You're PURCHASE ERROR glitch caused MY GOLD THAT I BOUGHT AND USED TO BE WASTED BY KICKING ME OUT OF MY UNFINISHED LEVEL GOING FOR 3 STARS ON THE 1ST TRY BY KICKING ME OUT WITH YOUR PURCHADE ERROR MESSAGEST MAKING ME START ALL ON THE LEVEL AGAIN WHEN I TRIED TO PURCHASE MORE ITEMS FOR A 2ND OR 3RD TIME DURING THE LEVEL! YES IM PISSED! I HAVE EVERY RIGHT TO BE. I THINK YOU ARE SCAMMERS AND YOU OFFERED SOMETHING AS A PRIZE YOU KNEW YOU COULDN'T DELIVER! DO YOU REALLY THINK SORRY IS GOING TO MAKE THINGS ALL BETTER TO PLAYERS WHO INVESTED IN YOUR GAME? NOT HAPPENING AND NOT A WAY TO TREAT CUSTOMERS.

DorothyH

Jelly Jenny said:

Hi all 👋

We've checked this again and as suspected despite our efforts it wasn't technically possible to add the builder to your games.

Thanks for understanding that we’re doing all we can, and will make sure everything runs smoother next time.

叶小二 said:

DorothyH said:

No replies from support at all yesterday

no feedbacks, what makes me angry most. And why someone can deliver a new character？？I it EXTREMELY UNFAIR.

DorothyH

Exactly it's a scam. The lost a customer the last link they gave that didn't work I was never even included in the link sent or given anything extra like the ones given the links that if course didn't work. Spent $151.00 in May on their game for a product and never even got acknowledged. My post were ghost the admin never saw I guess. Only players acknowledged me and I thank you for that

DorothyH

叶小二 said:

DorothyH said:

No replies from support at all yesterday

no feedbacks, what makes me angry most. And why someone can deliver a new character？？I it EXTREMELY UNFAIR.

叶小二

DorothyH said:

No replies from support at all yesterday

no feedbacks, what makes me angry most. And why someone can deliver a new character？？I it EXTREMELY UNFAIR.

DorothyH

No replies from support at all yesterday

DorothyH

Same here my dumb a$$ spent over $150 just in May. I didn't realize I even spent that much

DorothyH

ElektrA said:

Great, in the middle of the night a "working" pop-up for a little while. I have to sleep you know…

Right now I am pissed off, spend a lot of time and money to win this contest, I seriously hope you Guy's come up with a solution... and not just some extra balls, bars etc... but a proper WORKING way to create a character

ElektrA

I don't feel understanding at all. I feel screwed over. And just a few minutes ago I see a pop-up saying: "Meet Hailey soon, created by the winners" Wich winners?

Jelly_Jenny

Hi all 👋

We've checked this again and as suspected despite our efforts it wasn't technically possible to add the builder to your games.

Thanks for understanding that we’re doing all we can, and will make sure everything runs smoother next time.

darkim

the reason for that challenge is to put people playing long ours and spend money

ElektrA

Great, in the middle of the night a "working" pop-up for a little while. I have to sleep you know…

Right now I am pissed off, spend a lot of time and money to win this contest, I seriously hope you Guy's come up with a solution... and not just some extra balls, bars etc... but a proper WORKING way to create a character

bubblegurl27

That is retarded.why have a contest and it not work?people wasted their time and more on this game and we are not receiving anything when we are suppose to.this needs to be dealt with.we won't the prize and need it now.it doesn't matter the time is up.we had no chance to even try and start to desigingd it.you gave a broken link.its your fault.not ours.fix it

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DorothyH

DorothyH said:

ElektrA said:

bubblegurl27 said:

Has anyone figure out how to design a character if you won?idk where to go

You get a pop-up saying you won and when you click it, it brings you to a page like this: https://moonchase.bubblewitch3.king.com/nl?coreuserid=12345678
Worst thing is: You have to submit the character within a few day's

DorothyH

Well that's the thing I got a flash notification with all my other notifications I opened my notifications I hit the bubble witch it took me to the game. Oh well. I even emailed them twice today. Once about where to go to find where to make it. Never heard back. 2nd time they wanted a customer service survey. I got a reply it said Hi Dorothy that's it lol and then they copied my answer to their survey of why I graded them a 1. No even a thank for my input. Lol they asked.

bubblegurl27

Ok well I checked it by that time and still didn't get any pop up.it needs to be sent again.its wrong we are not getting to design a character.we won and should get that.where is the link?

bubblegurl27

I have been checking my game all day since like 9 this morning and nothing has popped up.i didn't get anything extra as well.i have full connection.i don't see what the problem is.i am really upset about this.whoever has won probably put souch time into this and this is what happens?we don't get our prize?well we want it and need it.please redo it and let us all make our character.because I didn't get the link or anything extra your talking about queen mia

darkim

same thing here,still waiting for the pop up. And the time its almost over

叶小二

l have the same issue. I Can confirm aller steps of your post. where can i know My Game ID ？？？

叶小二

Well I can confirm all steps of your post, but i still unable to access the character maker, not only the mobile, but also the PC. My Game ID 10570148366. i am vexatious😞

DorothyH

bubblegurl27 said:

I have been checking my game all day since like 9 this morning and nothing has popped up.i didn't get anything extra as well.i have full connection.i don't see what the problem is.i am really upset about this.whoever has won probably put souch time into this and this is what happens?we don't get our prize?well we want it and need it.please redo it and let us all make our character.because I didn't get the link or anything extra your talking about queen mia

DorothyH

Bubblegirl I totally agree I didn't get anything except 6 balls. I won 1st place and spent alot of time and money. What did I get besides 6 balls? I got a SUCKER stamped on my forehead. During the game it started glitching when I bought things with the gold bought I'd buy like the power balls if I thought I only used them if I was close enough to get my third star on the 1st I'd buy 5 more for 9 gold. Some levels were hard and I'd would have one shot left to get my 3 stars on 1st try. I would click to buy 5 for 9 GOLD to finish only to get their purchase error message and it would throw me back to restarting the level again looking my progress and the power balls I had bought and lost. Their customer service sucks.. once customer serve gave me back 30 gold bars it's nothing compared to what I lost wasted because of their purchasing glitch I told them in my other post I doubt it this was really a contest. My opinion it's a scam. Other winners said they were sent links that were broken. I got nothing. This was the first and nd last contest I will ever play! I haven't played their game since I did click on it trying to find where we make the character since I never got a link wow up popped 10 gold gift. Really I've been playing over a year they don't give you anything. Other games will reward their players for playing with gold to buy things because they appreciated them. I played Mafia Wars by Zinga they rewarded players I spent alot of money with them. Not with King game they don't care. I have sent multiple messages with screen shots explaining what happened some were never answered the others they said they needed more info. WTH??? I gave them all the info had. The only thing I know is I'm out of this game. Oh FYI they removed my first rating on the game. I gave them a 1 this time told people do not spend their money with them.

10162786059

QueenMia said:

Hi again everyone 🤗

@Eszti, @ElektrA, @bubblegurl27, @Sid35 @darkim

Good news! We could verify that you all were winners and have sent you a new link for you to be able to take part of the character making of! It will pop up again in your game shortly, but please, make sure you connect to it before 11.59 EDT (Eastern Daylight Time) today as otherwise it will be expired.

I've also added some bubblicious treats to your game as a small compensation for the inconvenience! Thanks again for your understanding and patience, you guys are bubblific

10162786059

Hi
Still no feedback regarding the link being sent to build the moon chase character.
Received the 6 balls and 1st in the group
And can confirm all the steps.
ID 10162786059
What now??

QueenMia

Hey guys, I'm not sure why the link didn't work, but I'm afraid the time is up now.

Really sorry that the experience is not the best for you. I know it's frustrating but we definitely know for next time and will make sure it's smooth for everyone.

I'll check with our Team again, see what we can do but I can't promise we will be able to send you the character builder again for logistic and technical reasons.
However rest assured that we'll do our best for you to get something.

Me or my friend Jelly Jenny will get back to you as soon as possible.

Thanks everyone for your patience.

叶小二

now i know my id is 8460056842……is it works……

DorothyH

10162786059 said:

Hi
Still no feedback regarding the link being sent to build the moon chase character.
Received the 6 balls and 1st in the group
And can confirm all the steps.
ID 10162786059
What now??

DorothyH

I never got any feed back either emailed support all day long. This was my 1st ever contest I played. Definitely my last! Alot of time & money wasted and ripped off thru my purchases in the process thru loosing my progress from their error glitch message kicking me back to restart. Yes I'm bitter! Then to say sorry for your experience the link doesn't work next time maybe it will work? I can't even find my I'd for this game no one has even answered that for me from support all day but a generated message. I spent over $150 just in May. No respect for anyone not even paying customers no more money for king.com

Screenshot_20190524-003456.png

jewelandsissy

I was a winner too and I have been trying all day and night and cant get my design in. My girls and i have worked really hard n it wld mean the world to them to be able to get our design in. Thank you.

bubblegurl27

ElektrA

darkim

the reason for that challenge is to put people playing long ours and spend money

Jelly_Jenny

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