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Cannot log in to Facebook - Connection error

ccarroll
ccarroll Posts: 5

Level 2
edited January 2019 in Support
Can't log on to BWS 3 with my phone or pc though Facebook. I'm keep getting the same message "There was an connection error. Try again in a bit." I have tried everything for removing it from my phone and reloading. Need help.
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Answers

  • JustPlaying
    JustPlaying Posts: 4,196
    Hi @ccarroll Welcome to the Candy Crush Friends Saga Community :)

    I will ask that this post be move to the Bubble Witch 3 Community so member familiar will be able to see and respond quicker.  I just added the game on Facebook and it opened.  Could have been Facebook connection glitch? Both the phone and PC would be using your Facebook account.  How long has this been happening for ?
  • ccarroll
    ccarroll Posts: 5

    Level 2
    This happened about a week ago. I've been playing on my phone with no problems for over a year. 
  • JustPlaying
    JustPlaying Posts: 4,196
    @ccarroll you have not been able to login on your phone or Facebook for a week? What is the phone you are using? Can you post screenshots of the errors?
  • ccarroll
    ccarroll Posts: 5

    Level 2
    8S plus
  • JustPlaying
    JustPlaying Posts: 4,196
    and on your pc?

  • ccarroll
    ccarroll Posts: 5

    Level 2
    Yes. Note: I just checked and I can play on Facebook Game room.
  • QueenMia
    QueenMia Posts: 12,979
    Hey @ccarroll and welcome to our vibrant Community - I'm moving this thread to the BW3 Community so other players can help/be helped as well. 

    Please follow these steps here to help you get the connection back and let us know how it goes. Thanks and happy New year!
  • jocko
    jocko Posts: 2

    Level 1
    I got the same problem and endes up where this conversation ended- I can play on FB but the problem still remains that I can connect to FB, Google or my king’s account on my mobile. The same message (in Swedish) as screen shoot above appears. Apple- problem? 
  • jocko
    jocko Posts: 2

    Level 1
    #QueenMia
  • gianna16
    gianna16 Posts: 23

    Level 3
    good morning i would like to tell you why we do not have new computer levels at facebook thanks

Hey! Would you like to give us your opinion?

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