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Why is there an error code on BWS3 when I send lives?

Kgrill19
Kgrill19 Posts: 5

Level 2
in Support

Every time I see the owl and I go to send lives to my bubble friends I always get an error code. I also am not getting all the lives that people send me. How do I go about resolving this issue?

Answers

  • PrettyBubbles
    PrettyBubbles Posts: 27,121

    @Kgrill19 hi if you read on the discussion I have headed update games this may help your issue if not then bring it back to the team 🙂

  • Lady_Choo
    Lady_Choo Posts: 26,068

    Welcome @Kgrill19 have you tried logging out then back in?

    Once you have checked for updates as Kim said, can you give us a screenshot of the error please, and let us know which device and version you are playing on please :)

  • Kgrill19
    Kgrill19 Posts: 5

    Level 2

    @Chicken_Slayer

    I have made sure the game is updated and checked all the permissions. I logged out of Facebook and restarted my phone and then logged back into BWS3 and when I went to click on the owl to send lives I still got the same error message. I will attach the screenshot that I took of the error message. I am playing on my LG G8ThinQ device. I am using Android Version 9. I'm not sure what else to do in order to fix this situation. Any help would be greatly appreciated.

    Thank You

    Screenshot_20200210-075249.png


  • Lady_Choo
    Lady_Choo Posts: 26,068

    Oh @Kgrill19 I have never seen that one before. Its usually tokens and permissions.

    Ok so, you haven't done any Facebook data clearing recently?

    I know they recently bought out a thing to delete all data associated with websites (the data that means you look for something on google and suddenly start getting a million ads on facebook about it) If you haven't already, don't. Voice of experiance here. Its a terrible idea.

    Have you got access to a pc? Could you load it up on computer and see if you get the same issue?

    I am also going to pass this over to the CM and see if they have heard of it before :)

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello @Kgrill19 !

    I'm sorry that you cannot send nor receive lives at the moment! We're investigating this issue and I'll let you know as soon as I have more information about it.

    Thanks @Chicken_Slayer and @KimElston for your tips for Kgrill19, they are super insightful ❤️

    Cheers!

  • PrettyBubbles
    PrettyBubbles Posts: 27,121

    @Kgrill19 just a thought 🤔 do you see this screen I have attached as if not you havnt got the fully updated app. But if you have then the team will sort it for you.🙂

    Screenshot_20200211-075432_Bubble Witch Saga 3.jpg


  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello again, witches and wizards!

    Our technical team has good news: the issue should be solved for @Kgrill19 😎 Maybe you can confirm it, Kgrill19?

Hey! Would you like to give us your opinion?

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