3066Kyra

Level 2

You can always store your most important info on some usb sticks. Things you really don't want to loose

That is the issue unless you do a back up first except for your internet and bw3. Those do a fresh install on. But again I'll see if support team comes back with an answer and make sure to share it

Okay Nadia when I hear back from king support I'll let you know

Try and see if you can play booked up to someone else's internet. It's what I did.. It worked. When I got home it stopped working. That's when I decided to do a factory reset, not restore. It works absolutely fine. I never had a problem with the game until the most recent update

As for contact, scroll down to the bottom of this page and go to contact us.. Follow along the questions until you get a chat box.. I had to try a few different questions before I got the chat going. I couldn't contact thru the game but you can thru your browser

I did go thru all the internet issues with tech support. They forward issue to 'team'. They're supposed to get back to me. When they do I'll share the answer. Also I accidentally found out my game worked on another internet connection when I went to my brother's. When I got home it wouldn't work again. So I backed up my…

Well.. I did a factory reset and it works just fine now

Hi Kuroneka.. I got in contact from someone @ king for support. They are having their technical team look into it. I'll let you know what they come up with Queenb, I thank you for your advice. I followed your steps and more before even posting... No go.. If I get it resolved I'll post it

Just tried to follow your instructions and keep getting this: so I cannot even contact support. Any suggestions?

Thank you.. And yes I've tried all of that as well and reinstall from Amazon and Google at least once a day just to check. I don't care so much about looking my progress or mind starting over its the inside games, fairy tree, leagues, fairy cash and special events I miss!