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Okay Nadia when I hear back from king support I'll let you know
On Android, it is easier to reset to factory settings, on Windows it is problematic, programs and information will be lost.
That is the issue unless you do a back up first except for your internet and bw3. Those do a fresh install on. But again I'll see if support team comes back with an answer and make sure to share it
Hi @Nadia2626 It is the same on mobile as they are mini computers these days and you have a lot of stuff stored within it so you must do a back up before performing a reset 👍⭐
You can always store your most important info on some usb sticks. Things you really don't want to loose