JillyJill

Noble

Comments

  • Hi Michele, Did you happen to back out of the game once you reached your score? Because you just have to let time run out in order to have a win. Since this is a timed level, if you back out or end the play before time runs out it will record it as a fail. That's all I can think of as to why it would not record your win.…
    in Why would I not get to advance on level 1810 when I scored over 300,000 points? Comment by JillyJill January 2017
  • Hello Sonya, They are aware of the game unfortunately still crashing after the update. All I can do is to keep in touch with this blog for updates on the fix https://care.king.com/en/blog/article/is-your-game-crashing You can also send an email through the game to see if the tech team has any suggestions because this is…
    in You sent me an email that candy crush was fixed from crashing. But it only worked for a week. After Comment by JillyJill January 2017
  • Hello Kate H! Are you saying the boosters are checked before you start play and when you uncheck them, they are still being used? Jilly
    in Using boosters without my permission Comment by JillyJill January 2017
  • Hello Kbnomoredrama Unfortunately, when there are updates to the game, levels and moves often do change with the update. You'll have to find tutorials or videos that include an updated version. I did a search for "level 1921 candy crush 16 moves". Quite a few came up, here is one without using…
    in 1921 why only 16 moves, all the help videos show 22 moves? Comment by JillyJill January 2017
  • Hi Triciajo1, Were you playing through facebook or the king.com site? Either way if you login using your email address you used in first playing the game, your progress should be there. If it's facebook, just login to your Facebook account and it should have your progress synced. Let me know if this helps or not. Thank…
    in Candy crush will not load Comment by JillyJill January 2017
  • Hello Doum29, When you were at level 1035 was it on king.com? When you logged into your Facebook account and found yourself at level 135 was that on your phone as well or a different device? Could it be you were using a different email address when you logged in through Facebook? Thank you for your patience, I'll look for…
    in Lost progress Comment by JillyJill January 2017
  • Well Meesha, I know I only had one reply with you, I suppose you were emailing king care? Is that where the other 3 replies came from? Because you only have 1 question (this question) under your account name. The answer I gave you is how you would send a life to someone that is not on the pop up list. You didn't indicate…
    in Candy crush saga Comment by JillyJill January 2017
  • Hi Daronie & Kamila, If you play through the kingdom, are you signed in with the email address that you signed up with? If you forgot your password try this link: https://king.com/forgotPassword This way you'll at least know if you're using the right email because it should have all of your progress saved. You could also…
    in Why I went back to level 1 in candy crush Comment by JillyJill January 2017
  • Hi Murielle, Do you play through facebook or the kingdom? Have you tried logging into either? Jilly
    in Why I went back to level 1 in candy crush Comment by JillyJill January 2017
  • Hi Arve, No, it's not everyone in the world. Every account is usually assigned a random group of players to play against. Jilly
    in Who are the people that I can see on the scorelist? Comment by JillyJill January 2017
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