Melissa_Derr

Level 2

Sorry Melissa, King will usually ask us to try the troubleshooting before anything else which is why we always start with that. I am glad to see Mia has helped you out though :) Mia helped with a different issue. This issue remains unresolved. I posted the photos you asked for. And continue to hope that the unlimited lives…

Hi Melissa! It seems that the compensation I gave you on Monday did not go through for some reason. I have added some Gold bars to your account now and made sure they were credited so you can buy lives and keep playing - We're having a few issues with the Trickies challenge reward, sorry about that. Since you're playing on…

That's very strange. I didn't even know I had something called flight mode on my laptop. I don't fly. Not sure why that would be "on." Anyway, thanks for explaining what happened. And thank you for the recumpance. As I said, this game had never awarded me that award since it's rollout on Facebook while every other bonus…

The remedy for this issue still remains unsettled. I have had this issue since the game has begun. And according to this page I am the only one with this issue. I play ON Facebook. I have done all of the cleanups, etc. Yet, my unlimited lives award never actually activates. Is this an issue that is being worked on? Or will…

The troubleshooting link has absolutely nothing to do with my problem that has been since the inception of the game. Nonetheless, I did it with no effect to resolve the issue. The screenshot will just show that I "won" the chest with 30 minutes unlimited lives. It's not going to show you anything else. My lives will still…

I've been playing ON Facebook via laptop Windows 10. I win them from chests. I never know when it is going to happen so video could be hours... and I don't know how to do that. I also don't know how to screenshoot. If you tell me how I am happy to do it. I will follow the troubleshoot link now. Thank you for providing it.…