QueenB

Community Manager

Comments

  • Hi everyone, I’ve moved part of this conversation to the Off-Topic area since the discussion moved away from the original question about getting started in Candy Crush Saga. Just a friendly reminder to keep conversations respectful and supportive toward each other. It’s completely fine to see things differently, but we…
    in Off topic Comment by QueenB 12:34PM
  • Hey everyone! And nice catch @HM100 👀 You're absolutely right. Players who have reached the end of the map can now progress Daily Stamps by playing Star Tournament levels, which means you can still collect stamps while waiting for new levels to arrive 🙌 Just to add a couple of helpful details: This works when you have…
    in Important update for those who are at the end of the map, you'll like it Comment by QueenB 12:15PM
  • @kiara_wael @PummyRaj @MountainMom @bearwithme
    in ❓Quick question? Do you check the level objective before you start a level? Comment by QueenB 12:10PM
  • Hi @kittykat17 Thanks for reporting this. Just so we can understand what’s happening, could you tell us a bit more about the issue? For example: Are you trying to buy something with real money, or use your gold bars in the game (like buying extra moves or boosters)? What exactly happens when you try to make the purchase?…
    in Can't buy in app purchases Comment by QueenB 10:23AM
  • Hi @Squirrely_Girl23 Have you tried looking at your stats by going to the Event tab instead and click on the tile on the top? If that still does not help, try restarting the game app and get back to us with a screenshot of the game showing the Saga map and confirm which device you are playing on so we can look in to it.…
    in Where do I find the Current All Stars 2026 leaderboard Comment by QueenB 10:19AM
  • Hi @sashua99 This clearly cannot be happening 😮 How are you supposed to sneak in a quiet Candy Crush session in bed if the phone gives you away every time the fish swims by? That’s a serious problem! Let’s see if we can figure out what’s going on. Could you please try these quick checks first: Restart your device…
    in Haptics are off but fish bypass the rule Comment by QueenB 10:14AM
  • Yes, this helps 🙏 Let me ping them so keep an eye on your messages 😉
    in Color bomb Comment by QueenB March 12
  • Hi everyone 👋 Thanks again for continuing to report this. We’re still seeing similar cases come in, and I’m collecting them for the team. At the moment, the clearest pattern seems to be that for some players the game freezes while they are still inside a level, often around boosters, special candies, or near the end of a…
    in Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)! Comment by QueenB March 12
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3495909#Comment_3495909 https://community.king.com/en/candy-crush-saga/discussion/comment/3495667#Comment_3495667 Hi @Nobody1 and @michimune thanks for flagging this and apologies for the confusion 😣 You’re absolutely right that the Final Knockouts Round 3…
    in 🌟 Candy Crush Saga All Stars 2026 – Official Tournament Overview 🌟 Comment by QueenB March 12
  • Hi @Beeboyd_1 👋 Thanks for the update and for sharing the screenshot, that helps. Since you mentioned you reinstalled the game, this can sometimes happen if the Facebook connection didn’t reconnect properly on the device. Let’s try a few quick checks: Update the Facebook app on your phone (or reinstall it completely if…
    in Retrieving my current progress via Facebook not working. Comment by QueenB March 12
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