QueenB

Community Manager

Hey @Billy254 congratulations 🤩 We’re really happy to hear you enjoyed the Candy Pins journey. Thanks so much for sharing the love and the kind words, it truly means a lot 💖 As for when the next Candy Pins will arrive, we don’t have any details to share just yet. When there’s news, it’ll be announced here in the community,…

Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…

Thanks for jumping in and sharing the screenshots @christinewupp That’s really helpful context and you’re right, if players don’t know to check the inventory, it’s easy to assume the option is gone. The change in where it shows up can definitely be confusing, especially for players who were used to seeing it automatically…

Hey @mutalett thanks for sharing the screenshot! Lives refill based on your device’s local time, so if the game detects a big time change, the timer can pause or reset. This can happen if a VPN is turned on, the device time zone changes, or the clock is adjusted manually. That’s why it looks like all those minutes are…

Hi @fiz and welcome to the Community! Thanks for flagging this. That 6hour for 69 Gold Bars option is part of a test offer, so it won’t be available to all players or at all times. That said, it’s still really useful to know players are actively looking for it. I’ll pass this feedback on to the team so they’re aware it’s…

Hi @Tami77 and thanks for the tag @Alienscarappreciate you jumping in here 👍 Just to confirm, Player Support is aware that there have been a few reports like this, and this has already been flagged to the team so it’s being looked into. That said, Alienscar is right: from the community side, we’re not able to manually…

Oh wow, I completely missed this earlier @snakegore999 😥 That sounds like a fun way to close the loop on your crossover series, and I’m curious to see how you bring it together. If it’s anything like your previous pieces, I’m sure it’ll spark plenty of discussion here. Looking forward to seeing it when it’s ready 🙂

Hi @sajankattel, thanks for explaining that. I understand that you were already logged in with the same account as before, so let’s double-check the sync just once more. If you haven’t tried this yet, could you please: Fully close the game Restart your device Open the game again and log in using the same email address you…

Hi @angukatoyeptho don’t worry, your account isn’t lost just because you logged out. If you’re unable to log back into your King account because you forgot your password, the first thing to try is resetting it: • Open the game • Go to Settings • Tap Login with email / King account • Choose Forgot password • Enter the email…

Hi @mccron01gift cards aren’t added directly inside the game. If you have a gift card, you’ll need to redeem it through the app store you use on your device, and then you can use the balance to make purchases in the game. For example: Android: Open the Google Play Store → tap your profile → Payments & subscriptions →…