QueenB

Community Manager

https://community.king.com/en/candy-crush-saga/discussion/comment/3123714#Comment_3123714 Hi Carol, Thanks for the heads up! I did find your comments pending for approval and will investigate this. Can you let me know if you answered the player by writing in English or did you translate the text using a different tool and…

https://community.king.com/en/candy-crush-saga/discussion/461697/my-son-has-made-several-unauthorized-purchases-on-candy-crush Hi @mariafasani, welcome to the Community! I'm sorry to hear about the unauthorized purchases. As payments are not managed by King, to secure your account and get a refund for any purchases made…

https://community.king.com/en/candy-crush-saga/discussion/comment/3122788#Comment_3122788 Thanks for the tag, I'll confirm with the team 👍

@PummyRaj @kiara_wael 😉

https://community.king.com/en/candy-crush-saga/discussion/comment/3121797#Comment_3121797 Excellent 😊 I can see that your ticket has successfully been received and it looks like there is an issue in which they need the developers to help. Please, keep touch with Support as they will assist you further. Really hope they get…

https://community.king.com/en/candy-crush-saga/discussion/461327/how-do-i-get-a-refund-for-an-accidental-purchase-on-candy-crush Hi p2atstg, welcome to the Community 😃 If you need a refund for an accidental purchase on Candy Crush, follow these steps: Open the game app and go to the settings menu (gear icon). Tap on the…

https://community.king.com/en/candy-crush-saga/discussion/comment/3120754#Comment_3120754 Hi TanGav, Thank you for reaching out to us with this issue! Unfortunately, the event is now over but we are making sure the team behind this feature is aware of what is happening and I would like to share your experience with them.…

https://community.king.com/en/candy-crush-saga/discussion/comment/3121559#Comment_3121559 Yes, the event is now over but the details will help the team figure out what went wrong before we release it for testing again 😉 Thank you for your collaboration and patience while we work on it 🙏

Hi everyone, We understand that some of you experienced issues with the recent event, Baker’s Box and the spoons not working. We apologize for any inconvenience this may have caused. We have communicated the details to the studio to ensure these issues are resolved for the next iteration as this was just a test. Thank you…

https://community.king.com/en/candy-crush-saga/discussion/comment/3121498#Comment_3121498 That is a good question 😅 I'm investigating this now 😉