Comments
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Hi @meenalchib Thanks for letting us know and I’m sorry this happened. If money was deducted but the Gold Bars didn’t appear, this needs to be reviewed by our Player Support team, since they can access purchase records. Please reach out via the game app: Settings → Account & Help → Help Center → select a purchase topic →…
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Hi @Blacpearl4 I’m really sorry to hear that 😕 For purchase issues, we’re unfortunately not able to access payment records here in the Community. The best and fastest way to resolve this is: Option 1: Contact Player Support directly through the game app: Settings (cogwheel) → Account & Help → Help Center → choose any…
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Hi @beengng Thanks for the details, really appreciate you trying all the steps already 🙏 Since you're on the latest version and using an iPhone 17, this definitely shouldn’t be happening. I didn’t receive the screenshot you mentioned, would you mind trying to attach it again? Also, a couple of quick questions that might…
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Hi @alex_jamz1 Thanks for explaining everything so clearly, that really helps. We definitely want to take a closer look at that. To investigate this properly, could you please share: Your Game ID let us know if you are playing and passing new levels? A screenshot from your game showing: Your current blue candy total That…
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Hi everyone 😊 Okay, I've untangled this as there's two topics that got a bit mixed together, so let me clarify 😅 Booster Wheel timer difference (Events tab vs Saga map) I’ve checked internally and this has been confirmed as an issue. The team is aware and a fix is already planned for an upcoming release (version 1.323) 🙌…
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@kiara_wael @MountainMom @bearwithme
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Thanks for bringing this up 😊 Just to clarify first: the Booster Wheel and the Daily Treat Machine are separate features in the game. Each one has its own reset timer based on when it was last used. They are not designed to renew at the same time, even if you happen to use them close together. Regarding the mention of…
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Hi @touedmondjunior and welcome to the Community 😃 Short answer? It’s a fun way to relax ☺️ But beyond that, it also gets you thinking. You plan moves, spot patterns, and figure out how to clear tricky boards with limited moves. That little “yes” moment when you finally beat a hard level is pretty satisfying. For a lot of…
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Hi @horoshamashada 👋 Thank you for sharing the screenshots. I completely understand why this would be concerning. Unfortunately, we don’t have access to billing or payment systems here in the Community, so we can’t see the details behind the charge. For purchase and refund questions, the best way to get clarity is to…
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Hi @KarwanBB Thanks for sharing the screenshot. I just want to double-check something with you. Sometimes very long timers can appear if the date or time on the device has changed. Did you recently travel to a different time zone or adjust your device’s date and time settings? Even small changes can affect timed features…
