QueenB

Community Manager

Comments

  • Sooo, the Final Stage is live 🎉 Good luck to everyone still in the race. The Final runs until 7 January, so now it’s all about timing, focus, and stratagy. Quick question for those of you with Multiplier Tokens 👀 How many of you managed to save any for the Final? I’ll be honest, I found it really hard to hold on to mine…
    in ❄️🏆 Winter Cup 2025 is here 🥳 Comment by QueenB January 5
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3458123#Comment_3458123 https://community.king.com/en/candy-crush-saga/discussion/comment/3458098#Comment_3458098 Thanks you both for flagging this, and sorry about the confusion. That one’s on me. I fat-fingered the date when writing the overview and didn’t…
    in ❄️🏆 Winter Cup 2025 is here 🥳 Comment by QueenB January 5
  • Hey @chelss 😊 At the moment, we don’t have any details we can share about an All Stars event for this year just yet. When there is news to announce, it’ll be shared in the community and in the game, so you won’t miss it. Keep an eye out 👀✨ Thanks for the excitement though, we love seeing the hype already!
    in All stars 2026? Comment by QueenB January 5
  • Hi king504, thanks for reaching out. If your progress isn’t appearing on your Samsung tablet, it usually means the game isn’t connecting to the same account where your progress is saved. A couple of quick things to double-check: Make sure you’re logged into the same account you used before (King account, Facebook, or…
    in I can't retrieve my progress Comment by QueenB January 5
  • Hi AbrahamAlba26, I understand that purchase issues can be really frustrating. However, please remember to keep things respectful here in the community and follow our House Rules. Since this looks like a purchase-related issue, the best place to get help is our Player Support team, as they can securely check transactions…
    in Edited by CM:🤨 Remember to be sweet and kind - Check our House Rules Comment by QueenB January 5
  • Hey @grandmahas6 thanks for reaching out. When a team is created successfully, it should normally appear under the My Team section in the Teams area. Since you’re not seeing it, I’d like to get a better look at what’s happening on your side so we can narrow this down. Could you please let me know: Which device you’re…
    in My team Comment by QueenB January 5
  • Hey @CoCo7579 Soda doesn’t currently have an option to change the game board background color itself. However, there are some accessibility visual options that can change how the candies look, like improving contrast or reducing visual effects. On Apple devices, you can find these under Settings > Accessibility in the…
    in SODA CRUSH ISSUE Comment by QueenB January 5
  • Hey @megostica happy to help 🙂 Level 18947 can definitely be tricky, but it really depends on the board setup and blockers you’re dealing with. If you can, please share a screenshot of the level or let us know what’s blocking your progress most (moves running out, specific blockers, bad spawns, etc.). Once we see the…
    in Help Comment by QueenB January 5
  • Hey @whiteranger I get why this feels unfair, especially since you were so close to Tier 10. That’s frustrating, no question. What’s happening here is tied to how contests and the Season Pass work once you reach the end of available levels. Progress in things like the Weekly Contest and the Season Pass is earned by playing…
    in Can’t advance in contests when run out of levels Comment by QueenB January 5
  • Hey @Kimmer22, thanks for flagging this and for sticking with it for so long. I can imagine how frustrating that must be, especially if it’s popping up every time you play. You’re right that there used to be an issue like this, and it was addressed some time ago. Since you’re still seeing it consistently, I’d like to…
    in Chocolate box error Comment by QueenB January 5
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