QueenB

Community Manager

Comments

  • Hi @ClaudiaMassad and thanks for your message. Level 21,485 is currently the last available level. When you reach the end of the map, tournaments and events that require winning new levels can’t continue because there are no new levels to play. Also, the Valentine’s Cake Quest ended yesterday, so it’s no longer active in…
    in Tournament Comment by QueenB February 16
  • Thank you so much for confirming that the fix is working 🤗
    in Audio issues - Can't listen to music while playing - Edited by CM: FIXED! Comment by QueenB February 16
  • Happy Monday and I bring Good news 🤗 This issue should now be fixed ✅ A new game version has been released on iOS and Android (Google Play) with the fix: 1.321.3.1. Please head to the App Store / Google Play and update Candy Crush (you may need to refresh the store, and it can take a little time to show for everyone). If…
    in Audio issues - Can't listen to music while playing - Edited by CM: FIXED! Comment by QueenB February 16
  • Hmm @dodo807 let me reach out to Support and see what I can do… I'm not back in the community until Monday but keep an eye on your game okay 😉
    in How to combine apple iOS account to email address? Comment by QueenB February 13
  • Hey everyone 😃 Quick update: we’ve identified what’s causing the background audio issue and a fix is being prepared. We’re very close to getting this resolved. I can’t share an exact release time until it’s fully rolled out, but I’ll post another update on Monday once we can confirm it’s live. For now, there’s nothing you…
    in Audio issues - Can't listen to music while playing - Edited by CM: FIXED! Comment by QueenB February 13
  • I've always been a fan of this idea actually 👀 I can see why it feels frustrating to have so many Coconut Wheels just sitting there with very limited control over when to use them. Out of curiosity… how many Coconut Wheels are you all currently holding? I just checked mine and I’m at 627 😅 Would be interesting to see how…
    in Make coconut wheels desirable and useful Comment by QueenB February 13
  • Hi everyone 🙂 I can see there’s real frustration here. Difficulty does increase as you move forward, but levels should still feel possible with strategy, boosters you’ve earned, and persistence. If certain levels are feeling completely blocked or unfair, that’s important feedback. If you’re comfortable sharing: What level…
    in This has become ridiculous Comment by QueenB February 13
  • Hi @Joke_Beekman 👋 I hear you. When something you’re used to suddenly changes or resets, it can feel frustrating, especially if you were close to completing it. Features like Stamp Cards sometimes rotate, reset, or are tested in different versions. That means not everyone will always see the same rewards or structure at…
    in irritating Comment by QueenB February 13
  • Hi @JRosano 👋 All Stars 2026, huh? 👀 Let’s just say… you might want to keep your boosters ready and your win streak warm. Things have a way of sneaking up when you least expect them 😉 We’ll share official details as soon as we’re allowed to, but you’re definitely not the only one asking. Are you planning to compete this…
    in All Stars 2026 Comment by QueenB February 13
  • Hi everyone, thanks for the additional details. Just to update you all, this has already been reported to the team and they’re aware of the issue. It’s currently under investigation. Really appreciate you calling out the specific ads and providers (like Popsa, Copilot, Scrabble / Motoco Ads). That genuinely helps narrow…
    in Screen Freezes after watching ads, unable to collect the rewards - Edited by CM: Under Investigation Comment by QueenB February 13
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