I made a purchase but did not receive my stuff - READ HERE on HOW TO PROCEED

firebombmarkus

Hi @Louiselattimore2 and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow this link where you can see what to do when your purchase goes wrong https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase/p1?new=1

I hope this will help you. Have a wonderful day 🤗

Quita

I paid to get my gold from the pig but have not received my gold... What's going on? Its been taken from my card so where my gold bars?

firebombmarkus

Hi @Quita and welcome to our adorable Community 😊 I am sorry this happened to you. You can follow the link below to see what you can do when your purchase goes wrong. Note that there is an option for refund.

https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase/p1?new=1

I hope this will help you. Have a wonderful day 🤗

Aidinpm64

نظرتان را تایپ کنید

anniebee69

I was charged twice, credited for one. I need another$7.99 credit 

John_Chik

Hi all buddies

Marthawbacon

I purchased opening my piggy bank and when I hit collect nothing happened

SUGARRAY

I have a Problem with a Level it doesn't work with the new character. I have freed all ghosts, but the window does not go down. But it is only with this character

Gaynor

I  have not received my gold bars , I purchased the £2.99 pack to try to finish a level, it said purchase successful but then said oops something went wrong , not only that , looking at my bank transaction £8.99 has been taken and not the £2.99 I hope that I can be refunded the £6 and receive my 12 gold bars 

firebombmarkus

Hi @Gaynor and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the steps on the link below and you will see several options what to do when your purchase goes wrong including the refund option.

https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗