I made a purchase but did not receive my stuff - READ HERE on HOW TO PROCEED

Gaynor

Thanks for or your reply , the gold bars have now appeared but still have charged me £8.97 for 12 bars I cannot find my payments in king.com on settings. I'm using my mobile phone 

firebombmarkus

@Gaynor I will ask you to fill in this form

https://soporto.king.com/contact

Please fill in all the fields and make sure that you are choosing the correct topic (Problems with purchases) and subtopic (Unsuccessful purchase). Once you fill it in you will receive an automated email message from the support team which you need to reply to and explain your issue. If you don't reply to this message, they won't reach you at all.

I hope this will solve your problem. Enjoy your day and keep crushing 🍭

romeocasanova

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/297677#Comment_297677

Spinnifix

**Edit by CM: Off-topic** 

Ked73

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/297676#Comment_297676

Made a purchase did not receive it also got cut off in middle of playing also lost all my. Saved games had. To start over!!!!

PURPLE55DIVA

BubbleGumSoda

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1035793#Comment_1035793

Hello 👋 there do you need any help 🙂

Spinnifix

Hello and welcome to our beautiful community

We cannot handle purchase issues in the community

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If

you don't get an answer after 3 days, please try again.

Please go to Buy & Gold Bars!

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Spinnifix

Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck

 I want to help you and navigate you better through the community. 

Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.

I wish you a nice day & have fun 😊 I am always available for questions and help.

Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

adeshida

It will come. Sometimes it's your internet network that delay it