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I do not receive lives (Working on a fix - Please READ)

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Answers

  • QueenMiaQueenMia Posts: 2,620 Community Manager
    Hi everyone and thanks for letting us know about a potential issue! 

    At the moment, we haven't been able to reproduce the issue and therefore unable to find out the cause. That's why we need your help! 

    Could you all please describe me the steps? For instance: Open the game > Play a level > lose a life > Go to accept life > Life not added or Open the game > Play a level > lose a life > Go to accept life > No lives or anything that can make us understand where and when the lives are missing. 

    Please let us know anything that can help us understand: Is it that you do not receive lives? Is it that you accept them but they don't get added? Etc.

    Ah and also, if any of you know how to record your screen, a video of this would be awesome and really helpful! 

    It would also be good to know what device you're playing on, IOS, Android, Windows?

    Thanks a lot everyone, looking forward to more info :)

    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



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  • Ddjanzen49Ddjanzen49 Posts: 5
    I am playing on a Samsung Galaxy Android 7. Wife is playing on a Samsung Galaxy Android 8 version 8.0.0
  • eddieeimickeeddieeimicke Posts: 8
    Have the 7 edge have the same problem.  They still have not solved the problem going to uninstall the game
  • QueenMiaQueenMia Posts: 2,620 Community Manager
    Hi guys and thanks for providing extra info, really appreciate it!

    @Ddjanzen49 - You won't be able to accept lives until you actually lose your lives. Have you checked if you see any once you're out of lives?

    @eddieeimicke - Solving problem can take some time and as I mentioned, we need your help to be able to spot the issue and fix it :) Your extra info is helpful and I'll forward this straight away to our team. Just one more question: You've never been able to accept any lives at all?

    Thanks!

    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Make Valentines sweeter than ever and win 100 Gold Bars
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  • eddieeimickeeddieeimicke Posts: 8
    Not at all
  • QueenCharleneQueenCharlene Posts: 29 ✭✭
    I have iPhone 10 oh sorry iOS- deleted game n redownloaded it. I don’t play on anything else .... this is happening on CC saga I will take screen shots of what I’m talking about on my next time playing!! 
    Thank You
    QueenCharlene
  • QueenMiaQueenMia Posts: 2,620 Community Manager
    edited October 2018
    And also, here's a video that our awesome Superstar, @Lynette, has made and which explains how lives work on Candy Friends. Thank you, Lynette :D  



    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Make Valentines sweeter than ever and win 100 Gold Bars
    Win unique artwork from the Candy Friends Studio!

  • eddieeimickeeddieeimicke Posts: 8
    Send requests and still get the message  ask your friends for help
  • Leanne_S.Leanne_S. Posts: 6
    edited October 2018
    It says if a player receives more than 5 lives at a time, the extras will be lost.

    WHY? That is such a stupid thing!!!  :( 

    It leads me to believe it's so that King can make even more money off players that pay for lives!!

    [Removed by CM - Rude comment] !!! :angry:

    ....and get rid of the [Removed by CM - Rude comment] piggy bank too!!

    King, put your [Removed by CM - Rude comment]!
  • QueenMiaQueenMia Posts: 2,620 Community Manager
    Thank you for the help with the troubleshooting, guys. We really need as much info as possible as we're not able to replicate. 
    I have passed these details to the Studio for further investigation. However, please note that there's an ongoing issue with Facebook and it is affecting other game providers as well. 

    I will keep you updated as soon as I can. In the meantime, feel free to post any updates/info you might notice as this could help in the investigation! 

    Thanks a lot for your help and patience again. We're really sorry for the trouble.


    Welcome to the King Community!
    Check our Discussions Section to find out how to win Gold, Boosters or goodies!



    Make Valentines sweeter than ever and win 100 Gold Bars
    Win unique artwork from the Candy Friends Studio!

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