I do not receive lives

simolady

I am having the same problem! I am sending lives and my daughter is sending me lives but they are not appearing anywhere! 

QueenMia

Hi everyone and thanks for letting us know about a potential issue! 

At the moment, we haven't been able to reproduce the issue and therefore unable to find out the cause. That's why we need your help! 

Could you all please describe me the steps? For instance: Open the game > Play a level > lose a life > Go to accept life > Life not added or Open the game > Play a level > lose a life > Go to accept life > No lives or anything that can make us understand where and when the lives are missing. 

Please let us know anything that can help us understand: Is it that you do not receive lives? Is it that you accept them but they don't get added? Etc.

Ah and also, if any of you know how to record your screen, a video of this would be awesome and really helpful! 

It would also be good to know what device you're playing on, IOS, Android, Windows?

Thanks a lot everyone, looking forward to more info

eddieeimicke

I play a levei lose a life i tap on the heart ask friends for lives. After doung that i go back to play after i finish playing i lose an other life then i tap the heart to check no request from friends. No lives. Even after i lose all my lives. No request i receive from my friends. 

Ddjanzen49

QueenMia, I open game, log in using Facebook,  play my 5 lives then after losing them eventually I go to left hand corner and click on the heart. It asks if I want to send lives to friends,  I send lives then it takes me back to screen with big heart in the middle of the screen with 0 lives and asks if I want to send lives to friends and let's me continue to do this. Since I have downloaded this game and my friends sending me live I have never received a life. I then get out and then go back in and still no lives, then I log out and get completely out,  log back in and still no lives from friends.  

Ddjanzen49

I am playing on a Samsung Galaxy Android 7. Wife is playing on a Samsung Galaxy Android 8 version 8.0.0

eddieeimicke

Have the 7 edge have the same problem.  They still have not solved the problem going to uninstall the game

QueenMia

Hi guys and thanks for providing extra info, really appreciate it!

@Ddjanzen49 - You won't be able to accept lives until you actually lose your lives. Have you checked if you see any once you're out of lives?

@eddieeimicke - Solving problem can take some time and as I mentioned, we need your help to be able to spot the issue and fix it Your extra info is helpful and I'll forward this straight away to our team. Just one more question: You've never been able to accept any lives at all?

Thanks!

eddieeimicke

Not at all

QueenCharlene

I have iPhone 10 oh sorry iOS- deleted game n redownloaded it. I don’t play on anything else .... this is happening on CC saga I will take screen shots of what I’m talking about on my next time playing!! 
Thank You
QueenCharlene

QueenMia

And also, here's a video that our awesome Superstar, @Lynette, has made and which explains how lives work on Candy Friends. Thank you, Lynette   

eddieeimicke

Still sending request for lives from my Facebook friends. Still not receiving lives. Connect to Facebook i send lives to my friends they do not receive them. Getting  upset with this game. 

eddieeimicke

Send requests and still get the message  ask your friends for help

eddieeimicke

these is the message i still get no matter 

Leanne_S.

It says if a player receives more than 5 lives at a time, the extras will be lost.

WHY? That is such a stupid thing!!!   

It leads me to believe it's so that King can make even more money off players that pay for lives!!

[Removed by CM - Rude comment] !!!

....and get rid of the [Removed by CM - Rude comment] piggy bank too!!

King, put your [Removed by CM - Rude comment]!

QueenMia

Thank you for the help with the troubleshooting, guys. We really need as much info as possible as we're not able to replicate. 
I have passed these details to the Studio for further investigation. However, please note that there's an ongoing issue with Facebook and it is affecting other game providers as well. 

I will keep you updated as soon as I can. In the meantime, feel free to post any updates/info you might notice as this could help in the investigation! 

Thanks a lot for your help and patience again. We're really sorry for the trouble.